NMS Camps - Operations Manager Apprentice

divh2Nms Shareholder Apprentice Program / h2pThe NMS Shareholder Apprentice Program is designed to provide motivated Shareholder candidates the unique opportunity to receive on-the-job training within the Anchorage-based camp services division for a period of 24 months, and upon successful completion of the program will be prepared to step into regular full-time employment as a fully qualified operations manager. / ppThis position will provide field or regional oversight, coordination, and supervision of personnel involved in providing food, cleaning and maintenance services to clients on multiple contracts. This position will be responsible for providing management support as described in the essential duties and responsibilities. The apprentice will learn how to perform all of the essential duties of the Operations Manager, listed below, and any other duties as assigned. / ppstrongThis is an in-office position. The posting will remain open until filled, and qualified shareholder candidates will be contacted for interviews as they are identified. / strong / ph2Responsibilities / h2pstrongContract Management / strong / ppUnder the supervision of the Vice President, the Apprentice will : / pulliBe knowledgeable of the terms and conditions, deliverables, and services of the managed contracts / liliUnderstand the scope of work for delivery and manage accordingly / liliDevelop standard operating procedures for contracts under their management / liliPerform client reporting as outlined in the contract / liliCultivate positive relationships with contract representatives / liliEffectively manage client expectations, conducting annual expectation quarterly KPI meetings / li / ulpstrongPeople Management / strong / ppstrongTraining / strong / pulliPlan, schedule and conduct specific training as needed or directed / liliReview training reports and ensure proper documentation practices are followed at assigned contracts. / liliPerform all necessary recordkeeping in the LMS to keep training records accurate and up to date / liliMaintain a minimum of 95% compliance across managed units, communicating with site leadership and direct reports on training status. / liliEnsure direct reports understand the work procedures and other standard operating procedures for their sites. / li / ulpstrongHiring / strong / pulliWork closely with the recruiting team, reviewing job descriptions, screening and interviewing candidates and making final hiring decisions, using the HR iCIMS dashboard. / liliComplete HR hiring manager survey / liliCommunicate closely with selected candidates to facilitate a smooth onboarding process, including LMS access, first day expectations, issuing uniform and other equipment as necessary. / liliEnsure new hires are given an orientation and site-specific EAP training. / liliEnsure new hires receive and complete the 90-day survey and distribute recognition stickers for the milestone. / li / ulpstrongPerformance Management / strong / pulliClearly communicate all performance expectations and evaluative / measurements of success to the employees. / liliCoach underperforming employees using corrective actions to identify the source of underperformance and create a plan to equip them for success. / liliEngage in NMS progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy. / liliConduct annual reviews of performance, giving constructive feedback to the employee / liliConduct annual compensation reviews, as outlined in the contract. / liliFacilitate career development conversations, identifying high potential employees / li / ulpstrongStaffing / strong / pulliEnsure managed contracts have adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments as needed. / liliManage payroll functions for managed units, reviewing and approving time cards and leave requests accurately and timely / li / ulpstrongWork Environment / strong / pulliEnsure work environment adheres to all safety standards / liliReport all safety incidents through the SMS in a timely and thorough manner / liliCultivate a positive work environment through consistent application of NMS core values / liliFoster an open environment, soliciting employee feedback / li / ulpstrongFinancial Management / strong / ppstrongAsset Management / strong / pulliManage any fleet vehicles at assigned contracts, ensuring accurate and timely recording keeping in the SMS / liliFollow company procedure in procuring or disposing of company vehicles / liliEnsure proper maintenance and recordkeeping for all assigned vehicles / li / ulpstrongBudget Management / strong / pulliParticipate in the forecasting and building of the annual budgets for managed contracts / liliManage scope creep by ensuring we are billing for all delivered / contracted services and not delivering any out of scope work without a change order to the contract. / liliEnsure all financial reporting is completed and reports are reviewed and appropriate action taken (DSO, Billing, Payroll) / liliParticipate in period reviews / li / ulpstrongBid / Proposal Support / strong / pulliProvide narrative support as needed for rebid or bid for managed or future contracts / liliBuild out staffing levels and wage rate requirements for proposals and bids / liliParticipate in bid / proposal review as required / liliCarefully review draft contracts to ensure all deliverables / services are identified / li / ulh2Qualifications / h2pMinimum Requirements : / pulliMust be a shareholder of NANA Regional Corporation, Inc. / liliHigh school diploma or GED equivalent. / liliA valid Drivers License and an acceptable driving record for the past three (3) years to be eligible under NMS vehicle insurance policy. / liliMust pass all pre-employment contract requirements which may include but are not limited to : criminal background check, drug test, physical and fit for duty assessment. / liliComputer skills and proficiency with Microsoft Office Suite preferred. / liliThree (3) years experience as in a supervisory position. / li / ulpstrongSkills Abilities / strong / ppTime management, critical thinking, interpersonal skills, communication skills, planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and a heavy workload. Ability to conduct training sessions in a one-on-one and group setting. Ability to understand and analyze financial performance and related reports and documentation. / ppstrongNMS Core Values / strong / ppSafety guides our behavior. / ppHonesty and integrity govern our activities. / ppCommitments made will be fulfilled. / ppAll individuals are treated with dignity and respect. / ppThe environment will be protected and sustained. / ppstrongWorking Conditions and Physical Requirements / strong / ppWeather : Indoors : environmentally controlled; requires most or all work to be done inside / ppNoise level : Quiet / ppDescription of environment : Standard office environment / ppPhysical requirements : Employee is required to lift and / or move up to 25 lbs. Frequently required to sit, stand, walk, use hands / fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk / hear, see, taste / smell, and carry weight / lift. / ppTravel : Employee may travel up to 25% to various locations within the U.S. and / or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs. Travel is coordinated by NMS. / p / div