A company is looking for a Customer Success Manager.
Key Responsibilities
Lead new client implementations and guide practices to a successful go-live
Configure the software to match each client's workflows and goals
Act as the day-to-day point of contact for client questions and support
Required Qualifications
3-5+ years of experience in customer success, account management, or a similar role
SaaS experience preferred
Healthcare experience is a plus, but not required
A high level of ownership and follow-through
Ability to manage multiple clients and priorities at once
Client Success Manager • Ann Arbor, Michigan, United States
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