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Office Services Associate
Office Services AssociateThe Millennium Group • Charlotte, NC, USA
Office Services Associate

Office Services Associate

The Millennium Group • Charlotte, NC, USA
[job_card.30_days_ago]
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Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Job Summary

The Customer Service & Office Support Associate is responsible for providing exceptional customer service and operational support within the office environment. This position ensures smooth day-to-day operations by maintaining a functional reception area, managing mailroom and office service activities, and coordinating facility maintenance needs. The role requires flexibility, hands-on problem-solving skills, and the ability to provide reliable backup support across multiple departments and locations. The ideal candidate demonstrates professionalism, teamwork, and a strong commitment to creating a clean, efficient, and service-oriented workplace.

Key Responsibilities

Customer Service

  • Maintain a functional, professional, and well-staffed customer service area.
  • Provide reception coverage and manage client interactions with a high level of professionalism.
  • Handle inquiries and resolve issues promptly, including assisting difficult or irate customers with patience and tact.

Mailroom & Office Support

  • Perform all mailroom functions including sorting, distributing, and processing incoming and outgoing mail.
  • Assist with office service tasks such as copy requests, work tickets, and document handling.
  • Provide mailroom or office service coverage during breaks, absences, or peak periods.

    • Equipment & Facility Management

  • Ensure proper operation and maintenance of office equipment including copiers, printers, and scanners.
  • Oversee kitchen / pantry appliances and general facility upkeep to ensure clean, safe, and operational spaces.
  • Coordinate service and repairs for facility-related issues such as plumbing, refrigeration, and lighting.
  • Maintain organized and well-stocked kitchen, copy, and conference room areas.

    • Backup & Flexibility

  • Serve as a backup for all staff functions, providing cross-departmental support when needed.
  • Adapt to changing duties, priorities, and coverage requirements across different office locations.
  • Support the Nashville office and assist with maintenance service scheduling and follow-up.

    • General Office Operations

  • Maintain kitchen supply inventories and submit weekly restock requests.
  • Keep conference rooms, pantries, and copy areas neat and organized; ensure corridors and freight areas remain clear.
  • Assist with internal office moves including packing, relocation, and distribution of keys.
  • Prepare new offices with necessary furniture, equipment, and nameplates.
  • Manage and coordinate furniture installations, removals, and repairs; oversee painting and workspace refreshes.
  • Perform hands-on maintenance tasks such as assembling furniture, rearranging layouts, and hanging artwork.
  • Provide logistical support for meetings and events by setting up furniture, food, and beverages, and assisting with equipment and staging as needed.

    • Qualifications

  • Education : High School diploma or GED equivalent required.
  • Experience :
  • 1–2 years of customer service experience.
  • 1–2 years in a corporate or professional office environment.
  • 1–2 years of experience in building or facility services preferred.
  • Skills & Abilities :
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Ability to handle confidential and sensitive information with discretion.
  • Strong organizational, communication, and problem-solving skills.
  • Proven ability to work both independently and as part of a team.
  • Excellent attention to detail with a strong sense of ownership and accountability.
  • Ability to lift up to 50 pounds and perform light physical tasks as required

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