Warehouse Operations Manager

Suburban Accessories is the largest distributor of OEM accessories and parts in the nation. We specialize in dealership sales support, as well as the warehousing and distribution of accessories that enhance vehicle value and customer satisfaction. Backed by the strength and legacy of Suburban Automotive Services, we serve as a trusted partner to automotive dealerships and aftermarket clients across North America. Join a team where innovation, customer focus, and operational excellence drive everything we do.

Why Work for Us?

At Suburban Accessories, we are committed to delivering the highest level of service to our clients. Join a team where history, quality, and service come together to create exceptional automotive solutions.

• Stability & Success: 75+ years of family-owned excellence.
• Work-Life Balance: Consistent scheduling so you'll always know when you're working.
• Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it.
• Benefits For All Stages of Life: From medical, dental, and vision coverage, to disability and life insurance, we've got you covered.
• 401K with Company Match: Plan for your future while working with us.
• Paid Time Off: 2 weeks of PTO starting after just 30 days.
• Recognition Programs: We celebrate your hard work through multiple recognition programs based on service, values, and performance.
• Growth & Leadership Experience: We believe in developing our team and promoting from within.
• Inclusive Work Culture: Work alongside diverse talent with a range of skills and knowledge.
• Community Engagement: We're proud to support our local communities through participation in various events.

As an Operations Manager, you will be responsible for the coordination of and the safe & accurate execution of the day-to-day operational duties within the facility. Those duties will include developing the team, delighting the customer, and delivering optimum results. This position is the cultural leader of the facility and provides leadership in functional areas such as continuous improvement, team member care & growth, team member onboarding, KPI reporting, corporate initiatives, and effective resource management.

Salary Overview:
The salary for this role starts at $70,000 per year based on experience, with potential for a yearly bonus.

Hours:

The hours for this role are Monday through Friday, 8 am to 5 pm.

Operations Manager Responsibilities include:

• Conduct daily huddles/safety meetings with the team.
• Manage the inventory and special-order parts.
• Manage the issue tracker.
• Train team members and work on continuous improvement initiatives.
• Ensure workflows are performed per SOPs & standards.
• Optimize labor resources.
• Run open order reports to see what items have been received.
• Quality control items are pulled hourly for a customer.
• Assist Warehouse Associates and Drivers as needed.
• Approve payroll weekly.
• Conduct team member performance reviews.
• Manage the facility and equipment maintenance.
• Conduct physical inventories.
• Attend Operations Managers' weekly meetings.
• Respond to emails and texts promptly to assist other departments within the organization.
• Provide operational assistance for daily workloads.
• Manage local vendor relationships.
• Prepare and house Team Member Appreciation Events locally.

Leadership Responsibilities Include:

• Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision.
• Manage department revenue and costs within assigned budget; provide thoughtful recommendations and best practice solutions.
• Identify any gaps in processes and update procedures as required by system and/or process improvements.
• Execute the interview/hiring process of all direct reports and support the process of indirect reports.
• Complete goal setting, development plans, and annual reviews for reporting staff on a timely basis.
• Coach and train team members to understand duties, responsibilities, and performance with established expectations.
• Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk.
• Promote a team member-driven culture, including a focus on safety.
• Create and maintain open communication with team members, peers, management, and other departments.

Operations Manager Qualifications and Skills:

• Previous experience working with GM and Ford parts and GM and Ford inventory processing systems is desired.
• Ability to read, write, and speak English.
• Must meet company background check and drug screen requirements.
• A clear driving record is required to pass the requirements of the insurance company.
• Consistent work history and attendance.
• Bachelor's Degree or Trade School certification.
• Knowledge of WMS/TMS/ERP systems as well as Microsoft Office.
• Strong time-management skills.
• Ability to adapt and learn new technologies.
• Must have great decision-making skills.
• Ability to be flexible and adapt quickly.
• Strong communication and people skills.
• Strong time-management skills.
• Experience with powered industrial equipment, such as forklifts, order pickers, powered manual pallet jacks, etc.
• Understanding of cost control and budgeting.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.