Loan Servicing Analyst

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Analyst within JPMorganChase, you will manage an assigned portfolio of loans, ensuring the smooth operation of the loan lifecycle by interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will apply your knowledge of loan servicing to make informed decisions, guided by established practices and procedures. Your ability to manage conflicts, think critically, and build trusting relationships will be key in this role, along with demonstrating resilience in challenging situations and managing your time effectively. You will also begin to develop strategic planning skills in a supportive environment. This role offers opportunities for mentoring and development to grow your skills.

Job responsibilities

Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions.

Manage assigned loan portfolio, monitoring deadlines and ensuring timely completion of loan servicing tasks.

Facilitate communication with internal and external stakeholders, addressing conflicts and queries related to loan servicing.

Apply critical thinking to identify potential issues in loan servicing processes and propose solutions within established guidelines.

Contribute to team projects, assisting in the development and implementation of strategies to improve loan servicing efficiency and effectiveness.

Required qualifications, capabilities, and skills

Baseline knowledge or equivalent expertise in loan servicing operations, with a focus on interpreting and applying loan documents.

Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating collaborative solutions.

Proven skills in critical thinking, with the ability to analyze loan servicing processes and propose modifications within established guidelines.

Experience in stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.

Proficiency in time management and organization, with the ability to efficiently manage multiple tasks and projects.

Preferred qualifications, capabilities, and skills

Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong interpersonal relationship skills and a commitment to enhancing client satisfaction and service delivery.

Exhibit flexibility and adaptability, maintaining a positive and optimistic attitude during periods of change and adjusting to shifting conditions and priorities.

Demonstrate teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative in achieving common goals.

Show a willingness to learn and receive direction, asking well‑thought‑out questions to enhance understanding and performance.

Operate as a highly motivated self‑starter with the ability to work independently, utilizing strong organizational skills to function efficiently in a high‑volume, fast‑paced, deadline‑oriented environment while maintaining service level agreements.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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