Assistant General ManagerTaco Bell • Waterbury, CT, US

Assistant General Manager

Taco Bell • Waterbury, CT, US

[job_card.30_days_ago]

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[job_card.full_time]

[job_card.job_description]

Assistant General Manager Waterbury, CT

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc. Founded on innovation and passion with Glen Bell bringing tacos to the masses in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Ms energy and passion of people serving people. Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Ms! culture that is Taco Bell. We embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

About the Job

The Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day

Build People Capability

Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles : Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

Ensure complete and timely execution of corporate & local marketing programs

Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800

Ensure local health and safety codes, and company safety and security policies are met

Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets

Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback

Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

Control Profit & Loss by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards

Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement

Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

Works with management team to develop and deliver unit-specific Annual Operating Plans

Minimum Requirements

High School minimum, University Degree Preferred

1-3 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility

Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical / decision-making skills

Strong interpersonal and conflict resolution skills

Good oral / written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability

Strong analytical / decision-making skills

Basic personal computer literacy

Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards

Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business

Provides leadership and coaching for each employee in their restaurant

Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees

Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Why Taco Bell?

We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music

We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle

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