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Customer Support Supervisor
Customer Support SupervisorVirtualVocations • Rochester, Minnesota, United States
Customer Support Supervisor

Customer Support Supervisor

VirtualVocations • Rochester, Minnesota, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Support Supervisor.

Key Responsibilities

Lead, coach, and mentor a team of customer support professionals

Manage workflow and escalations, resolving complex customer issues

Analyze support data to optimize staffing and enhance customer satisfaction

Required Qualifications

Bachelor's degree or equivalent experience

2+ years of customer service experience with direct customer contact

Proficient in Microsoft Office and Salesforce CRM

Skilled at interpreting policies, technical documentation, and reports

Leadership experience with a focus on motivating teams

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Customer Support • Rochester, Minnesota, United States

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