Information Services Supervisor (IT Security)

Job Summary

This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands-on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long-term security program development.

Key Responsibilities

Leadership & Team Development

• Supervise, mentor, and support a team of cybersecurity professionals

• Develop work plans, coordinate training, conduct performance evaluations, and support professional growth

• Foster a culture of inclusion, learning, accountability, and continuous improvement

• Ensure staff have the tools, resources, and guidance needed to perform effectively

• Address technical and interpersonal issues with empathy, fairness, and sound judgment

Cybersecurity Operations & Incident Response

• Manage daily operations of cybersecurity infrastructure and technologies

• Lead planning for and response to cybersecurity incidents

• Drive proactive security initiatives and continuous improvement efforts

• Ensure effective vulnerability management, threat detection, and incident response processes

Strategy, Reporting & Collaboration

• Provide recommendations on systems, network, and data security

• Assist in developing and maintaining information security strategy, policy, and overall security programs

• Prepare reports and present cybersecurity metrics and trends to senior leadership

• Collaborate with technical and non-technical stakeholders to align cyber risk with business objectives

• Coordinate implementation of system enhancements while minimizing operational impacts

Vendor & Contract Management

• Prepare specifications for contracted goods and services

• Evaluate and recommend contract awards

• Monitor contractor performance and ensure compliance with contractual requirements

Knowledge & Expertise

Knowledge of:

• Cybersecurity frameworks, standards, best practices, and cyber risk management

• Cloud platforms and security (AWS, Azure, Google Cloud)

• Incident response, business continuity, and vulnerability management

• Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing

• Change management and integration of cybersecurity into enterprise IT operations

• Supervisory and inclusive leadership principles

Ability to:

• Plan, organize, supervise, and evaluate technical staff

• Lead, coach, and develop employees through mentoring and feedback

• Manage multiple projects and competing priorities

• Communicate clearly with technical and non-technical audiences

• Analyze and resolve complex technical and security issues

• Respond effectively to incidents and service disruptions under pressure

• Promote diversity, equity, inclusion, and belonging

• Inspire and guide teams toward shared goals

Preferred Qualifications

• At least four years of experience managing technical or cybersecurity teams

• Extensive experience in cybersecurity operations, cloud environments, and mission-critical infrastructure

• Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)

• Strong emotional intelligence, conflict management, and interpersonal skills

• Commitment to continuous learning and professional development

• Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments

Requirements

• Bachelors degree or equivalent combination of education and qualifying experience

• Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility

• Ability to meet the physical demands of the role

Equivalent combinations of education and experience may be considered when supported by appropriate documentation.