Helpdesk Technician

Job Details

Irvine CA - Ivine CA

$60000.00 - $73000.00 Salary / year

Description

About Us

GSI is a privately held employee-owned company offering superior compensation benefits and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation.

GSI employs cross-disciplinary teams of environmental engineers and scientists including toxicologists geologists hydrogeologists ecologists chemists oceanographers and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston Texas GSI operates offices in Texas (Austin and Houston) California (Irvine the San Francisco Bay Area and Folsom) Washington (Olympia) Montana (Missoula and Helena) Colorado (Lakewood) North Carolina (Raleigh) and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.

Position Overview

We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston this role requires a high degree of independence professionalism and ownership of day-to-day IT needs locally.

Come join our team! To learn more visit : Responsibilities

Provide first-level technical support to users via in-person assistance phone email or chat

Troubleshoot and resolve issues related to desktops laptops printers mobile devices applications and network connectivity

Log track and document all help desk requests using the companys ticketing system

Escalate unresolved issues to the appropriate internal teams or third-party vendors

Set up and configure hardware and software for new hires and assist with IT onboarding

Maintain and update IT asset inventory and software licensing records

Assist in maintaining user accounts email and access permissions

Support conference room technology video conferencing tools and AV equipment

Maintain technical documentation and user guides for common issues and solutions

Collaborate with the Houston IT team on system updates cybersecurity practices and organization-wide IT projects.

Qualifications / Requirements

• Associate degree in Information Technology Computer Science or a related field (or equivalent experience)

Proficiency with Windows OS Microsoft 365 and common business applications

Familiarity with networking fundamentals (DNS DHCP VPN etc.)

Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users

Excellent customer service and communication skills

Ability to prioritize tasks and manage time effectively in a fast-paced environment

Certifications such as CompTIA A Microsoft Certified : Modern Desktop Administrator Associate or similar (plus)

Work Schedule & Environment

On-site presence required 5 days a week in the Irvine office

Standard office environment with occasional lifting of equipment (up to 25 lbs)

May require occasional after-hours or weekend support during upgrades or outages

Routine collaboration with the Houston-based IT team and remote support to West Coast teams / offices

Required Experience :

IC

Key Skills

Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 60000 - 73000