Experience Owner - Housing Experience (Boston)

This is a contract-based employment opportunity

The Executive Office of Housing and Livable Communities (EOHLC) was established in 2023. Its creation reflected the Commonwealths focus on housing, elevating the organization from a division (DHCD) to an executive office reporting directly to the Governor. EOHLC works to create more homes and lower housing costs for Massachusetts residents. We administer programs focused on housing production, housing affordability, fairness and equity in housing opportunity, emergency and transitional housing and financial supports, and home energy affordability, among other areas.

Are you interested in helping people in Massachusetts find and secure affordable housing? The Executive Office of Housing and Livable Communities (EOHLC) is hiring an Experience Owner to develop and iteratively improve the renters experience of learning about, applying for, and gaining access to private affordable housing, as well as the property owner and municipal experience of offering and filling affordable housing opportunities. In this full-time contract role, you will translate the teams high-level strategy into an actionable plan that spans policy development, technology, process definition, and more.

This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9 : 00AM to 5 : 00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed.

Duties and Responsibilities :

• Co-develop a long-term and near-term vision for the Common Application for Affordable Housing (Common App) in partnership with the projects Experience Research Design Lead, including a front-end applicant experience and back-end property manager experience.
• Serve as the projects policy and business lead , identifying laws, policies and operational procedures related to Private Affordable Housing that need to be clarified, updated, or created to successfully fulfill on completing this project. This will include conducting audience research, gathering input, and drafting policy proposals, and business process documentation.
• Develop and manage the implementation plan , ensuring cross-disciplinary teams are working together towards strategic milestones that ladder up to the long-term vision. The implementation plan will include coordinating work across research, design, policy development, operations, technology, procurement, legal, and more.
• Map and proactively manage complex stakeholder groups including HLC and other state agency staff, prospective renters, housing developers, property managers, advocacy organizations, municipal representatives, software vendors and others. Act as primary point of contact for the initiative.
• Partner closely with an Experience Design and Research Lead to address key research questions, generate solutions, prototype concepts and advocate for user needs.
• Partner with agency stakeholders to understand policies, technology systems, business needs, and other constraints to inform the implementation plan.
• Partner with IT Project Manager to develop strategy for technology procurement and advise vendor work.
• Measure impact of work and prioritize improvements to the experience based on data.
• Act as a change agent within Housing and Livable Communities by advocating for agile development and data-driven decision-making.

Preferred Knowledge, Skills & Abilities :

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.