Live Chat AgentMasterpiece Roofing and Co • Littleton, Colorado, USA

Live Chat Agent

Masterpiece Roofing and Co • Littleton, Colorado, USA

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Description

We are seeking a motivated and customer-oriented Live Chat Agent to join our dynamic customer service team. As a Live Chat Agent you will be responsible for providing exceptional support to our customers through real-time chat. You will assist customers with their inquiries resolve issues and ensure a positive experience. The ideal candidate will have strong communication skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities

Respond promptly to customer inquiries received via live chat.
Provide accurate information about products / services and resolve customer issues efficiently.
Document customer interactions and feedback for quality assurance.
Assist customers in navigating the website and placing orders.
Collaborate with other departments to escalate and resolve complex issues.
Maintain a friendly and professional demeanor at all times.
Meet performance metrics including response time and customer satisfaction ratings.

Requirements

Minimum 1 year of experience in customer service preferably in a live chat environment.

High school diploma or equivalent; further education is a plus.

Strong written communication skills with a focus on clarity and professionalism.

Ability to handle multiple chats simultaneously in a fast-paced environment.

Proficient in using chat software and basic computer applications.

Excellent problem-solving skills and a customer-centric approach.

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full Time

Experience : years

Vacancy : 1

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Live Chat Agent • Littleton, Colorado, USA

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