Program Manager (Center)

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Program Manager’s primary role is to effectively manage and supervise a team of certified instructors within the assigned program(s), to ensure delivery of training meets or exceeds client and customer needs. The Program Manager is also responsible for development, modification, maintenance and delivery of program course material and assists in the certification of flight training devices, as applicable, to support training delivery.

Tasks and Responsibilities

• Manage daily training and checking activities of instructors, including regular monitoring of scheduling and schedule changes, ensuring schedule optimization, managing availability and staffing through review and approval / denial of leave and time off requests, conducting team meetings or other routine communications with instructors regarding their daily work, and resolving client and / or instructor questions and conflicts using management discretion, independence, and Company policy.
• Manage program instructors’ performance by providing timely formal and informal feedback and coaching, conducting observations of instructor training and checking activities, preparing annual and mid-year performance appraisals, and when appropriate, preparing and managing performance improvement plans.
• Hold instructors accountable to comply with FlightSafety policies and procedures by recommending disciplinary action to DOT / DOMT and conducting disciplinary meetings and / or counseling / coaching with direct reports.
• Recommend annual merit-based salary changes for instructors using discretion within budget parameters and policies provided by FlightSafety.
• Support Scheduling Specialist in organizing, planning, and assigning instructors to customer training events and as aligned with instructor training and qualifications. Monitor instructor schedules and coordinate with Scheduling Specialist as needed to ensure instructor schedule stability.
• Regularly review program staffing and anticipate changes in personnel and customer demands to recommend program staffing changes to DOT / DOMT and Center Manager.
• Review qualifications of, interview, and evaluate instructor candidates for hire; recommend hiring decisions.
• In partnership with Director of Standards (DOS) / Director of Maintenance Standards (DOMS), evaluate and approve all new and existing instructors for certification of program-required training activities; provide any additional training to ensure readiness to teach subjects / courses on instructor training schedule.
• Educate and influence instructors’ use of available technology and effective training delivery methods in classroom, briefing, and simulator instruction.
• Maintain expert-level knowledge of (i) the program aircraft and its original equipment manufacturer (OEM), (ii) applicable courseware, training documentation, technology, and equipment; (iii) technological and regulatory developments impacting training delivery, and (iv) the key customers receiving training under the program and overall demands for training in the program.
• Liaise between FlightSafety and customer contacts regarding training needs and expectations; make real-time discretionary decisions to address customer / client requests; coordinate back with DOT / DOMT, Account Managers, Relationship Managers, and / or Instructors as appropriate.
• Maintain instructor qualifications in accordance with FlightSafety Quality Management System (QMS) processes and procedures and applicable regulatory requirements; conduct training and / or checking activities as needed or assigned.
• Manage development, implementation, modification, presentation, and ongoing sustainment of courseware, training documentation, and training devices associated with the program to align with effective training delivery and regulatory requirements.
• Assists the Manager of Flight Training Devices (MFTD) in validating and resolving Flight Training Devices (FTD) discrepancies as assigned by DOT from time to time.
• Analyze status of all current projections / plans and keep the DOT / DOMT apprised of any problem areas or issues and provide updates as requested or needed by the DOT / DOMT.

Minimum Education

Minimum Experience

Knowledge, Skills, Abilities