Customer Support EngineerVirtualVocations • Everett, Washington, United States

Customer Support Engineer

VirtualVocations • Everett, Washington, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Engineer (Contract).

Key Responsibilities

Handle escalated technical support cases across various communication channels

Diagnose and resolve issues related to device activation, account configuration, and network connectivity

Create and refine support documentation and identify opportunities for automation

Required Qualifications

Experience supporting consumer hardware or technology products

Familiarity with device setup, activation flows, or basic networking concepts

Prior experience providing support via email, chat, SMS, or phone

Comfort working with modern support and collaboration tools

A methodical and curious mindset

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Customer Support Engineer • Everett, Washington, United States

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