Business Insurance Client Service Manager

Job Opportunity At Marsh McLennan Agency

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A Day In The Life

This position offers a hybrid work schedule, with an expectation to work out of our regional office locations regularly, as decided by business needs.

• Support the goals, service standards, and business practices of Marsh McLennan Agency.
• Maintain a developmental and challenging environment for all employees through communication of region, departmental, and individual goals, creation of quantifiable individual objectives, and timely annual reviews.
• Identify and develop leaders within our organization.
• Monitor and control staffing, compensation, and expenses in support of company financial goals.
• Continuous recruitment of new employees through involvement in industry associations, community involvement, and promotion of Marsh McLennan Agency.
• Identify opportunities for improved sales effectiveness while maintaining superior customer service.
• Adhere to established operating procedures and work to modify procedures to meet evolving service goals.
• Research, direct, and support the use of new technology to achieve departmental business goals.
• Readily accepts implements and supports change initiatives.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Assists or completes other tasks as directed by agency management.

Our Future Colleague

• Florida 2-20 or ability to obtain.
• College degree; or 5+ years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 5 years' commercial insurance industry experience to include supervisory/management experience.
• Possess skills necessary to communicate with clients, carriers, and prospects concerning lines of coverage.
• Working knowledge of Sagitta Agency Management System and ImageRight document management system, or willingness to learn.
• Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.

Valuable Benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.