Crossroads Program Assistant Director

Job Title: Crossroads Program Director

FLSA Status: Full Time - exempt
Reports to: Denver Metro Social Services Director

Rate of Pay: $ 75,000 – 77,000 Annually

Closing Date: 11/7/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Scope of Position/Essential Functions:

The Program Director is responsible to create a vision and provide leadership for the delivery of quality services provided at Crossroads Resource Center, a men’s 24-hour emergency shelter, through oversight of policy development, programming, quality improvement and staffing. Implementing a housing first strategy, the Program Director ensures staff members support guests to promote a safe stay and are supported in their transition out of shelter. The duties of this position include managing all components of the facility, ensuring the development and direction of the program and facility staff.

Key Result Areas:

• Program – Oversee program development and management to ensure the high quality delivery of sheltering and wrap around services in a trauma informed approach through education, role modeling, coaching and leadership.
• Client – Provide leadership in care of program guests, including crisis de-escalation.
• Personnel – Facilitate the growth of program staff through supervision, consultation, & training.
• Inter-agency collaboration- Effectively works with multi-system community partners, such as hospitals, mental health providers, homeless service providers and MDHI.
• Professionalism – Demonstrate high professional and ethical standards, and have an approach of being empathetic, respectful, and motivational, while maintaining healthy boundaries.

Primary Responsibilities:

Program

• Work with management team to review, revise and implement facility and program policies & procedures.
• Oversee and inform programming– identify needs, develop or revise and implement changes or new services.
• Monitor administrative & case management record audits, personnel records, performance-based contract obligations, and other records or procedures to ensure adherence with organizational and contract requirements; Monitor all assessments and facility exits/terminations according to established policies and procedures.
• Lead Crossroads management team and participate in the Denver Metro Social Services Programs leadership team.
• Be familiar with and enforce program rules, neighborhood agreements, and funding contracts related to the program; address and document all grievances and incidents per protocol and in a timely manner.
• Prepare grant proposals, understand grant requirements and outcome reporting as well as maintaining accurate reporting to funders and other eligible funding requirements.
• Facilitate good communications and working relationships with the City of Denver, MDHI. other agencies, donors and resources; provide community education about Crossroads and those who are experiencing homelessness.
• Maintain client confidentiality and high ethical and professional standards.
• Exemplify excellent communication skills (verbal and written) with team, guests and partners.
• Ensures the safety and cleanliness of the Lambuth Family Resource Center, including the coordination of building maintanence and repairs.
• In coordination with DMSS, develop annual budgets for the center. Monitor budgets, ensuring that resources are used effectively and efficiently.
• Be willing to adhere to all The Salvation Army policies and procedures as well as adhere to The Salvation Army’s holistic approach in services.
• Perform other duties as delegated by the Denver Metro Social Services Director.

Personnel

• Hire program staff and other center staff. Ensure HR paperwork is fully completed in and submitted in a timely manner. Ensure staff are appropriately trained and orientated to their work. Provide supervision to specialist staff, interns and volunteers as needed.
• Provide performance evaluations of staff.
• Consult with Human Resources and the Denver Metro Social Services Director on staff performance concerns and intervene as necessary.
• Assess staff training needs and facilitate their obtaining the training; plans, develops and conducts in-service trainings to maintain and improve staff capacities.
• Receive administrative supervision from the Denver Metro Social Services Director.
• Assess own training needs to improve clinical and management skills; meet continuing education and other requirements to maintain professional licenses related to the position.
• Ensure all guests are provided services that are equitable, of high quality and meet best practice standards for 24 hour emergency sheltering and programming (including special attention to vulnerable and minority populations).

Qualifications:

• Heart and passion for The Salvation Army’s mission. Natural ability to reflect and model the high standards of The Salvation Army as one of the world’s most distinguished human services charitable organizations.
• Master’s degree in social work, human services or related field with 2 years post graduate, professional social service experience, required.
• Minimum 2 years of supervisory experience, required.
• Minimum 1 years of experience in a shelter environment, required.
• Minimum of 2 years of experience working with populations experiencing homelessness.
• Knowledge and skill in trauma informed care, harm reduction practices, motivational interviewing and housing first methodologies, required.
• Experience in non-profit setting, preferred
• Experience with veterans, economically disadvantaged and culturally diverse populations, preferred.
• Knowledge of substance abuse and co-occurring disorders (COD), preferred.
• Ability and experience in hiring, supervising, training, motivating, and evaluating staff, preferred
• Experience and comfort with using electronic health records, databases, email, and office software programs, required.
• Experience managing grants and contracts, preferred.

Knowledge, Skills and Abilities Required:

Strong commitment to The Salvation Army’s mission

Must be familiar with housing & sheltering best practices, trauma informed care and strengths based approaches.

Experience in assessing and developing programs and outcome objectives

Must have and be able to model crisis intervention and de-escalation skills

Ability to prepare grant proposals, understand grant requirements and outcome reporting as well as maintaining accurate reporting.

Maturity and professionalism, committed to conveying a welcoming, empathic, hopeful attitude towards people with co-occurring conditions and supports a philosophy of dual recovery.

Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way. Demonstrates high professional/ethical standards and works well with others as part of the treatment team.

Has a therapeutic and trauma informed approach of being empathetic, respectful, and motivational, while encouraging guests to take responsibility for their lives.

Must be minimally 21 years of age and possessing a valid in-state Driver's License

Software-related skills: Microsoft Word and Excel, Outlook required. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements:

Ability to maneuver, Ability to remain in a stationary position, bend, squat, climb, kneel and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift up to 25 pounds, Ability to access and produce information from a computer, Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.