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Client Success Manager (vCIO) (New York)
Client Success Manager (vCIO) (New York)Bowman Williams • New York, NY, United States
Client Success Manager (vCIO) (New York)

Client Success Manager (vCIO) (New York)

Bowman Williams • New York, NY, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Were a 70-year-strong technology company with a rapidly expanding Managed Services division built on a simple philosophy : be obsessed with excellence. Our people-first, client-first culture has created a team where long tenures are the norm10, 20, even 30+ years. We invest in your growth, give you autonomy, and celebrate wins together. With fast-paced organic growth and strategic acquisitions, were scaling our East Coast footprint and looking for exceptional talent to join the journey.

About the Role

As a Client Success Manager, youll own the relationship with a portfolio of fully managed and co-managed clients. Youll be the trusted advisor guiding communication, satisfaction, and strategic alignment between clients and our internal technical teams. This role is perfect for someone who thrives in MSP environments, loves building relationships, and excels at running QBRs and mapping technology to business outcomes.

What Youll Do

  • Serve as the primary point of contact for ~2025 clients
  • Lead regular check-ins and QBRs to drive satisfaction and retention
  • Identify opportunities for service improvement and strategic enhancements
  • Collaborate with engineering and project teams to ensure expectations are met
  • Translate client business goals into actionable IT strategies
  • Manage escalations with professionalism and proactive communication

What You Bring

  • 3+ years experience in an MSP environment (required)
  • Strong communication, organization, and relationship-building skills
  • Ability to understand technical concepts (M365, Azure, networking) and convey business value
  • Proven experience running QBRs and managing multiple client relationships
  • A proactive, calm, and collaborative mindset

    • Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) with company support
  • FSA, HSA, and Dependent Care FSA options
  • Commuter benefits
  • Employer-paid life insurance
  • Voluntary benefits (life, disability, accident, critical illness, legal, ID protection, pet plans, and more)
  • Employee discount marketplace, EAP, and Health Advocate services
  • Paid time off
  • Long-tenured leadership, stable private ownership (not PE-backed), and real career growth
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