Tool Operations Manager

A company is looking for a Tool Operations & Growth Manager to oversee user support and lead marketing efforts for tool adoption and engagement.

Key Responsibilities

Serve as the main point of contact for approved users, managing onboarding and ongoing support

Monitor platform usage and user behavior, identifying trends and opportunities for improvement

Lead the marketing strategy and campaigns to drive tool adoption and user engagement

Qualifications

3+ years in SaaS operations, customer success, marketing, growth, or similar roles

Solid understanding of digital marketing and campaign execution

Analytical mindset with experience in working with usage or performance metrics

Organized and proactive, capable of managing multiple workstreams