Regional Parts / Service Manager - CE

General Summary

The primary purpose of this position is to enthusiastically lead the region’s efforts toward attainment of regional objectives for Customer Satisfaction, Parts & Accessory sales, Warranty cost control, Service owner retention, parts inventory management, training, and other activities which support the sale of Kia products. Their role includes development and implementation of business plans, overseeing the utilization of Corporate programs, and guiding, developing, motivating and overseeing the effective performance of District Parts and Service Managers (DPSM), their respective dealers, and any other assigned employees.

Essential Duties and Responsibilities

Priority: 1st - 35%

Customer Satisfaction - Assist in the design, implementation, and execution of Regional after sales activities to support customer satisfaction improvement.

Priority: 2nd - 20%

Parts & Accessories Sales - Design and/or implement Regional and Corporate fixed operations marketing and after sale support programs to contribute toward achievement of parts and accessory sales objectives.

Priority: 3rd - 20%

Warranty Expense Management – Oversee DPSM activities related to the monitoring of dealer Warranty Expense, ensuring compliance with policies & procedures, and implementation of corrective actions where necessary.

Priority: 4th - 15%

Service Owner Retention - Assist in the design, implementation, and execution of Regional after sales activities (i.e. dealer process improvements and marketing efforts) to support Service Owner Loyalty improvement.

Priority: 5th - 10%

Dealer Parts Inventory Management - Oversee DPSM activities related to the effective implementation and utilization of Dealer parts inventory management tools to enhance the quality of Dealer parts inventories.

Qualifications/Education

• Bachelor’s degree or equivalent work experience and demonstrated skill are required

• Master’s Degree preferred

• Technical Certificates a plus

Job Requirement

Overall Experience:

• 6 to 8 years automotive experience, preferably in both retail and automotive manufacturer/distributors

Directly Related Experience:

• Wholesale (at the OE level) and retail (at dealership level) experience desirable

Specialized Skills and Knowledge Required

• Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
• Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with Kia policies/procedures.
• Advanced PC skills in a Windows environment (Excel, Word, and PowerPoint) required.
• PC skills including Microsoft Word, Excel, Power Point.
• Must have excellent verbal and written communication skills.