Customer Service & Sales Representative

Farmers Insurance - Ana Alvarez Agency is rapidly growing and expanding. We are looking to hire the right individual to join our outstanding customer service team. We are currently seeking for a full-time position.

Our Customer Service Sales Representative Individual will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have. Sales are also implemented, as well as marketing events, and generated prior and new leads.

Customer and employee success and satisfaction are our top two priorities. The two go hand-in-hand, and as they build each other up, they create an external and internal army of brand ambassadors.

This position also involves

Insurance and/or office experience.

***APPLY TODAY**

**All applicants must complete an online assessment upon applying for this position to be further considered. If not completed, your application will not be reviewed**

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Tuition Reimbursement

• Develop insurance quotes, make sales presentations, and close sales.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Generating insurance quotes.
• Provide exceptional customer service.
• Claims follow-up calls.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• marketing, cold-calling, and lead databases.
• Responds to all inquiries, cancellation requests, and sales requests within a specified time frame.
• Educate clients on the insurance policies that best suit their needs.

• Possess an upbeat, positive, and enthusiastic attitude.
• Proficiency in multi-tasking, follow-through, and follow-up.
• Must be highly self-motivated.
• Confident, self-starter who works well independently.
• Great Customer Service Skills.
• Be equipped with great listening and closing skills.
• Bilingual. Fluency in both English and Spanish is required.
• A background check is submitted before any process.
• Must be licensed with the California Department of Insurance before starting this position.