Senior Skip Trainer

Senior Skip Trainer

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advancedand uncomplicateddigital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What You'll Do:

Lead the design, delivery and continuous improvement of training programs for all Skip staff, ensuring alignment with departmental goals, client expectations, and industry best practices

Own and enhance the standard onboarding and training program for new Skip employees, partnering with management to ensure consistency, effectiveness and measurable outcomes

Develop, standardize and maintain ongoing training materials, documentation, tools and best-practice guides to support long-term skill development

Facilitate targeted training sessions for employees on Performance Improvement Plans (PIPs) in collaboration with management, ensuring clarity, accountability and measurable progress

Conduct weekly audits of accounts worked by both Light Skip Coordinators and Heavy Skip Tracers to ensure accuracy, compliance and adherence to departmental and client standards

Utilize the Skip Tracer Scorecard to evaluate performance, identify trends, and provide actionable feedback

Monitor and assess key operational queues, including Lien Loss, Dead-End, and Post Skip for accuracy, timeliness, and appropriate client updates

Proactively identify performance gaps, training needs and process inefficiencies, escalating trends and recommendations to leadership as appropriate

Serve as a thought partner to management by providing insights, recommendations and data-driven feedback to improve skip tracing strategies, workflows and service levels

Test, evaluate and provide expert feedback on new skip tracing tools, technologies, and strategies prior to broader implementation

Support compliance monitoring and service-level adherence, offering hands-on assistance and coaching when performance or quality standards are at risk

Act as a senior mentor and role model within the department, fostering a culture of accountability, continuous learning and professional growth

Demonstrate and provide ability to develop and retain talent by successfully onboarding, coaching and advancing new and existing team members

Build strong relationships across the team, offering guidance and support while reinforcing best practices and performance expectations

Monitor skip budgeting on a monthly basis ensuring skip tracers are adhering to their respective monthly spend goals

Must Have's

8+ years experience within a skip trace training environment or learning and development department

Advanced knowledge of skip tracing methodologies, tools and industry best practices

Demonstrated experience in training, mentoring and developing high-performing teams

Strong analytical and auditing skills with the ability to translate findings into actionable coaching and process improvements

Excellent communication skills with the ability to influence at all levels, including peers and leadership

Proven track record of fostering individual success and driving measurable performance improvements

What We Offer:

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement