Fan Services Coordinator

Fan Services Coordinator

Position Overview :

The Fan Services Coordinator plays a key role in creating exceptional experiences for fans and ticket members of the Tucson Roadrunners. This position combines outstanding customer service with proactive sales and retention efforts to help grow the team's fan base and strengthen relationships with season ticket members, group leaders, and single-game buyers.

The ideal candidate is enthusiastic, people-oriented, and passionate about hockey and live events. They thrive in a fast-paced environment and enjoy helping fans have the best possible experience while identifying opportunities to upgrade, renew, and expand ticket packages.

Responsibilities : Customer Service

• Engage with past game attendees to gather productive and constructive feedback, ensuring a superior customer experience.
• Respond to incoming calls, emails, and in-person inquiries related to tickets, account management, and game-day experiences.
• Resolve issues such as seating questions, ticket exchanges, and account concerns promptly and professionally.
• Assist with in-game member service tables, fan engagement activations, and special events (member parties, open practices, etc.).
• Support customer service initiatives on game day.

Sales & Retention

Game Day & Events

Qualifications :

Compensation & Benefits :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.