Project Manager II Customer Success, Implementations (Waltham)Softworld, a Kelly Company • Waltham, MA, United States
Project Manager II Customer Success, Implementations (Waltham)
Softworld, a Kelly Company • Waltham, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]Bachelors degree or equivalent; PMP certification a plus. 13 years of experience managing service delivery, implementation, or relocation projects (lab, life sciences, or manufacturing preferred). Strong understanding of project scope definition, risk identification, resource planning, and project methodologies. Demonstrated success working with cross-functional stakeholders and customers. Experience with Smartsheet or other project management tools preferred. Excellent communication, presentation, and customer relationship skills. Strong operational and logistical aptitude. Familiarity with lab support operations, materials management, EHS, GxP, and supply chain logistics. Proficiency in Microsoft Office and project documentation. Ability to analyze timelines, stakeholder needs, and project risks. Comfortable working in varied environments including labs, warehouses, and customer sites. Able to adapt methodologies to evolving business needs. Work may involve onsite evaluations, equipment validations, and occasional lifting / walking. May require non-standard hours to meet project milestones. Travel may be required during critical phases.
Project Manager II Customer Success, Implementations (Contract-to-Hire)
📍 Greater Boston Area | 100% Onsite (Cambridge & Waltham, MA)
🕒 MondayFriday, 7 : 00 AM 4 : 00 PM EST (Flexible 8-hour day)
💼 69 Month Contract | Potential to Convert
💲 $45$50 / hr. (W2) | Overtime Eligible
About the Opportunity
We are seeking a Project Manager II, Customer Success Implementations to support operational, laboratory, and service implementation projects for a leading organization in the Greater Boston area. This role plays a critical part in delivering onsite customer service implementations, laboratory and production relocations, and operational transition initiatives.
The ideal candidate is detail-oriented, customer-focused, highly organized, and experienced in coordinating cross-functional project activitiesparticularly within laboratory, life sciences, or manufacturing environments.
Domestic travel may be required up to 75%, especially during major implementation periods.
Key Responsibilities :
- Lead end-to-end project management of service implementations and lab / production relocation initiatives.
- Build project plans, risk assessments, timelines, and readiness evaluations aligned with customer and internal goals.
- Coordinate cross-functional teams including Lab Services, Operations, Supply Chain, EHS, IT, and Facilities.
- Serve as the primary customer point of contact throughout the project lifecycle.
- Manage project logistics such as equipment moves, lab setups, material transfers, and vendor alignment.
- Prepare and maintain project documentation, including status updates, dashboards, budgets, closure reports, and summaries.
- Ensure compliance with safety, regulatory, and quality requirements during relocations and implementations.
- Assess risks, resolve issues, and ensure projects are delivered on time, within scope, and on budget.
Required Qualifications :
Preferred Knowledge & Skills :
Environmental & Physical Requirements :
[job_alerts.create_a_job]
Implementation Project Manager • Waltham, MA, United States
[internal_linking.similar_jobs]
For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices.We specialize in providing comprehensive solutions for Class II and III devices, from desig...[show_more]
Boston-area startup dedicated to enabling process efficiency and intensification for the industrial sector.In 2024, Via delivered its first commercial facility and changed the narrative around mark...[show_more]
The Project Manager in the construction industry is responsible for overseeing and driving the successful completion of construction projects from initiation through to closure.This role ensures th...[show_more]
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...[show_more]
To become an indispensable partner to building owners with mission-critical systems.The incumbent assumes responsibility for the successful execution of construction work, in accordance with contra...[show_more]
The Project Manager will be responsible for overseeing and coordinating all aspects of construction projects from inception to completion.
This role includes managing budgets, schedules, and resourc...[show_more]
We are a global team of like-minded Med-Tech professionals focused on patient centric solutions in a collaborative environment leading to excellent outcomes.
We have developed an advanced and unique...[show_more]
About the Company : demandDrive is an industry-leading integrated sales and marketing agency with over 400 employees, headquartered in the Greater Boston Area.
Drive provides B2B clients with a compr...[show_more]
Technical Project & Program Manager.Wolters Kluwer Health Business Transformation team is searching for a talented Technical Project & Program Manager to play an important role in our transition to...[show_more]
Salary : Base salary range $140k-$160k.Berkshire Grey is a leader in robotic automation solutions that transform supply chain operations.
Our mission is to help the worlds largest retailers, eCommerc...[show_more]
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower over 6,000 custome...[show_more]
New England since 1992 with a focus on the markets of Healthcare, Assisted Living, Affordable Housing, Multi-Family Residential, Banking, Religious, Corporate, Education, and Modular Construction.T...[show_more]
Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and complian...[show_more]
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.Powere...[show_more]
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?.At Informa TechTarget, you’ll collaborate and grow alongside some of the industry&r...[show_more]
Ensure that a project schedule is in place during project setup; partner with the Superintendent to maintain its continued accuracy.
Create a procurement schedule to plan for the purchasing and deli...[show_more]
InnoTECH Staffing is looking to hire a Project Manager for an exciting company in Southern, New Hampshire.We are seeking a Project Manager to join our client's Design-Build Construction Team to...[show_more]
Timberline Construction Corporation (TCC).Our team provides construction management, preconstruction and design-build services to the region's leading institutions, corporations and developers....[show_more]
Project Manager
Cirtec Medical Corp. • Lowell, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days]
Project Manager
Via Separations, Inc. • Watertown, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Project Manager
Streamfill Packers LLC • Nashua, NH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Success Manager
TradeJobsWorkForce • 02476 Arlington, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Project Manager
Limbach Company LLC • Burlington, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Project Manager
DELPHI CONSTRUCTION • Waltham, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Project Manager
BRIOHEALTH SOLUTIONS INC • Burlington, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Success Manager (Manufacturing Division)
demandDrive • Waltham, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead Technology Project & Program Manager
Massachusetts Staffing • Waltham, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Berkshire Grey • Bedford, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager, Enterprise
Similarweb • Burlington, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Project Manager
Delphi Construction • Waltham, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Account Manager
Bulletproof Solutions Inc • Waltham, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Project Manager
SharkNinja • Needham, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager
Informa TechTarget • Auburndale, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Project Manager
Actalent • Wilmington, MA, US
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Project Manager - Design / Build Construction / Green Field Capital Projects
InnoTech Staffing • Salem, NH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Project Manager
Timberline Construction • Tewksbury, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]