Technical Operations Engineer

Job Description

Job Description

About Us

With more than 2 million nautical miles sailed and 50,000 days at sea, Saildrone has earned the trust of governments worldwide. Our unmanned surface vehicles (USVs) deliver continuous, real-time intelligence in the toughest oceans on Earth—giving our partners faster awareness, stronger security, and a decisive edge at sea.

Our USVs are long-range, extreme-endurance platforms powered by advanced sensors and proprietary AI - they have been designed to operate where no crewed vessel can. They collect critical insights above and below the surface to support border security, law enforcement, naval operations, and undersea infrastructure protection.

Headquartered in Alameda, CA, with offices in Washington, DC, and global deployment hubs, Saildrone operates missions worldwide. Join a fast-moving, mission-driven team at the intersection of AI, autonomy, and defense technology—where data turns into intelligence, and intelligence drives action.

The Role

Saildrone's autonomous surface vehicles operate for unprecedented periods of time in the most unforgiving environments on the planet. From the inside of hurricanes to the frigid waters of the Arctic, the stresses they endure are immense. The technical execution of preparing the vehicles for their mission and rigorous root cause analysis must be performed with a high degree of skill and consistency. As a Technical Operations Engineer, you will be responsible for ensuring the technical outcome of the vehicles throughout their lifecycle by solving problems to support operations and production teams and improving the quality and reliability of the vehicles by facilitating faster product iteration and translating drone performance in the field into targeted design improvements.

You will fill a central role within the company and collaborate with a variety of teams in engineering, operations, and production. You will apply technical expertise to ensure operational excellence across our product line. You will need to develop and execute operational plans to sustain and improve Saildrone's systems at scale. You will translate messy, real-world data into actionable product and process improvements.

What You'll Do

• Develop a top-to-bottom understanding of complex sensors and embedded systems as they relate to an entire, functioning system
• Provide internal customer service to supported production and operations teams to quickly resolve any technical issues they experience
• Build trust with cross-functional teams and lead root cause analysis to identify areas for improvement
• Propose and implement solutions for issues, processes, and system architecture
• Help evaluate the effectiveness of those solutions and other engineering developments by supporting system integration testing
• Provide on-call support to troubleshoot, diagnose and fix software, hardware, and networking issues on autonomous surface vehicles
• Help support new sensor and system integration to streamline the handoff of new products and features from engineering to operations by embedding with design teams, producing documentation, and training your peers
• Participate in on-call rotations for high-impact, high-priority issue resolution
• Travel to locations all over the world to help ready and deploy drones for their missions

What We're Looking For

Required Skills

Preferred Skills

Physical Requirements

Location : This position is in Alameda, CA. Our waterfront office offers beautiful views of San Francisco Bay in always sunny Alameda.

All employees are required to provide proof of authorization to work in the U.S. within their first 3 days of work. Please note that the Company does not sponsor employees for work visas or permanent resident cards to work in the U.S. If you need sponsorship for a work visa or green card, you will not be qualified for employment with Saildrone.

Benefits :

The salary range for this role is $100,200-$130,200 annually.

Individual compensation packages are based on geographic location, scope of the role, and relevant experience, among other factors.

Saildrone is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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