Client Development Specialist | Feature AZ

Job Description

Job Description

COMPANY DESCRIPTION :

FEATURE has provided iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garcons, including our private-label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands. We are constantly evolving while offering some of the most exclusive, limited-release products globally. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our location in Calabasas, CA, and our new location in Scottsdale, AZ.

CLIENT DEVELOPMENT SPECIALIST SUMMARY :

The Client Development Specialist is integral to FEATURE’s success, as they are responsible for creating and maintaining genuine relationships with clients. This full-time position will be responsible for embodying and translating the FEATURE DNA of ‘All Things Good’ into their everyday interactions with customers, knowledge on products, and overall passion for FEATURE. In this role, the Client Development Specialist will be accountable for tailoring a unique FEATURE experience to clients, and guide them as they visit our retail locations. Other day-to-day duties include but not limited to client communications, outreach initiatives, customer service, and brand awareness. Time allocation is estimated as :

• 50% Sales & Tasking
• 45% Clienteling
• 5% Product Knowledge

RESPONSIBILITIES : 50% Sales & Tasking

45% Clienteling

5% Product Knowledge

KEY HOLDER RESPONSIBILITIES :

In the case that coverage is needed, you will be asked to do the following but not limited to...

Be the Opening or Closing Manager for the Day

Since you have your own store key, you will need to be the opening or closing manager on the days that they are off or scheduled to be the manager for the opposite half of your shift (You’re opening, while the Store Manager is closing). This will also entail the duties needing to be completed for said shift like Opening the cash register, Making the EOD, or the Breaksheet. This will ultimately depend on the shift you’re scheduled to work. There are many other things you will need to do that fall under this umbrella of responsibility.

Oversee Returns or Exchanges if a Manager is not present

Returns and exchanges must be done by management only. If there is no upper management then the responsibility will fall onto the Key Holder. The same rules apply which is why the Key Holder must be aware of the policy and be able to reject or deny customers if their return does fall within our policy.

Project overseeing and Task Management Delegated from Management

During store hours, the Key Holder will be responsible for holding the Sales Associates or Inventory Specialists accountable for work that needs to be completed. This is a way for us to maintain our day-to-day tasks by making sure everyone is on task and not being distracted from their work.

Working with New Hires After Initial Training

After the initial training period, the Key Holder will be responsible for following up with the new hire after the trainer has completed the training process with them. You will be their go to person to help assist them with any questions or issues that may arise, as well as perform the 30 / 90 day quiz with them and follow up on their new hire checklist on Asana.

MEASURES OF SUCCESS :

JOB REQUIREMENTS :

METRIC EXPECTATIONS

Monthly sales, outreach, goals, and conversion efforts are measured through the CRM software and Shopify. Management refers to the following monthly metric expectations.

Metrics :

Perks :