Overview
POSITION SUMMARY: The Dispatcher dispatches Service Technicians to install, service, and repair electric, gas, or steam powered commercial foodservice and HVAC/R equipment.
Responsibilities
ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)
•Communicates with customers, dealers, and sales representatives to determine the service and scheduling needs of the customers.
•Generates service calls within the computer program recording the type and scope of work to be performed.
•Works closely with the service manager and other dispatchers to coordinate technicians according to customer requests, determine schedules, assign technician workloads, dispatch workers to the job, and update service information within the dispatch system.
•Schedules and notifies technicians of daily assignments. Monitors technicians’ workload and capacity throughout the day.
•Interacts with the Parts Department to verify availability of parts to ensure quality and timely service calls.
•Creates and maintains new customer accounts with up to date and accurate information.
•Understands and communicates credit/collections guidelines and resolves situations accordingly.
Qualifications
MINIMUM QUALIFICATIONS:
•High School diploma or its equivalent.
•Two (2) years of education and/or experience in related area.
•Excellent customer service, communication, and problem solving skills
•Pass a pre-employment drug screen and criminal background check.
•Highly safety conscious.
•Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision
•Normal office environment
•Occasional light lifting of office equipment, supplies, and boxes
•Frequent sitting with occasional walking and standing
•Requires dexterity on use of fingers for the operation of computers and other office equipment
If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.
Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.
General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.
General Parts participates in E-Verify and is an Equal Opportunity Employer
For more information please visit our website:
Options
Service Dispatcher • Cleveland, OH, US
Entry-Level Freight Dispatcher – Weekly Pay: $1,800 to $3,200+.We are currently hiring motivated and detail-oriented individuals to join our team as.Independent Freight Dispatchers.If you already h...[internal_linking.show_more]
Attention Automotive Service Advisors!.Honda of Middleburg Heights is Hiring Automotive Service Advisors / Service Writers.Minimum 1 Year of Automotive Service Advisor Experience.Excellent customer...[internal_linking.show_more]
STG is now contracting with quality independent owner-operators for drayage service at key rail ramps and ports throughout the United States.We need hardworking Independent Contractors like you to ...[internal_linking.show_more]
Babcock & Wilcox is looking for a Laborer (Service Center Specialist 1 T1) to ship/stock/receive and assist with various assembly/disassembly and rebuild tasks in our Copley Service Center location...[internal_linking.show_more]
Job Description Here at Aramark, we take pride in the level of service and safety we provide.We're hiring a Dishwasher to join our team who will take on the job of maintaining the cleanliness of ou...[internal_linking.show_more]
Modern aircraft carriers are capable of launching aircraft every 20 seconds.That means the flight deck can get pretty busy, so solid management and communication are essential to preventing chaos.A...[internal_linking.show_more]
New Position Opening- Urgently Hiring!.Are you interested in Making a Difference in the Lives of Local Youth?.Boys & Girls Clubs of Northeast Ohio (BGCNEO) has an immediate opening to join our.This...[internal_linking.show_more]
Doctor of Medicine | Cardiology - General/Other.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with CompHealth to find a qualified Cardiology MD in Ohio!.CompHealth servic...[internal_linking.show_more]
We are a family owned and operated HVAC and Plumbing service company in Greater Cleveland for 50 years.We are a team that doesn’t cut corners, and strives to give our customers the Best Service Exp...[internal_linking.show_more]
Join our team and live the Ollie-tude!: (Ollie's Core Values) *.BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity,...[internal_linking.show_more]
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustai...[internal_linking.show_more]
Certified Respiratory Therapist.Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or f...[internal_linking.show_more]
The Traveling Excavator Operator is responsible for safely operating excavation equipment to support the installation of underground telecommunications infrastructure, including fiber optic and uti...[internal_linking.show_more]
Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research c...[internal_linking.show_more]
PIRTEK, the nation's leading provider for on-site hydraulic and industrial hose replacement, is hiring for the position of Hose Installation Technician.PIRTEK Akron is part of a nationwide leader i...[internal_linking.show_more]
This is a field-based driving position.The position requires regular long-distance travel (up to a 150-mile radius), outdoor work in all weather conditions, and daily use of a company-issued smartp...[internal_linking.show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...[internal_linking.show_more]
