Customer Service Associate

Customer Service Associate

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within AvalonBay's inbound call center. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues.

This position will be located out of our Virginia Beach, VA office. This is not a fully remote position. Work schedule is typically four weekdays from 11:15am to 8:30pm EST and Saturdays from 12:00pm to 5:00pm EST.

• Professionally service Frontline and Payment calls while providing stellar customer service and a positive experience for the resident.
• Actively participate in coaching, training, and personal development while visible on camera while working from home.
• Maintain shift schedule requirements to ensure phone queue is supported per the associate's schedule. Attendance and punctuality to the shift schedule is critical.

Minimum Qualifications

• 1-3 years of customer service experience providing above average service required.
• Strong English verbal and written communication required.
• Math skills required. Must be able to add, subtract, multiply and divide.
• Strong organizational skills required. Ability to multitask.
• Experience with data entry and excel required. Must be able to navigate between several systems simultaneously.
• Previous remote work experience preferred.
• Call center experience preferred.
• A high school diploma or equivalency (GED)

Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed. These are the network requirements order to work remotely.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

Comprehensive benefits health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization including destination awards, 'AvalonBay's Very Best' recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.