Project Manager

Project Manager / Cards Rewards Control Validation Analyst

The Project Manager / Cards Rewards Control Validation Analyst will play a critical role in validating the accuracy of rewards offer fulfillment by independently verifying transaction calculations, identifying discrepancies, resolving identified discrepancies, and ensuring compliance with internal practices and standards. This position requires strong analytical skills to navigate proprietary bank systems, perform complex validations, and contribute to process improvements. The ideal candidate thrives in a fast-paced environment, excels at problem solving, and maintains a high standard of accuracy in financial data handling. Acxiom is seeking a detail-oriented and analytical professional to join a marketing fulfillment oversight team to support the accuracy and integrity of a clients credit card rewards programs through rigorous validation processes.

What You Will Do :

• Independently execute a new control validating credit card rewards offer fulfillment using proprietary bank systems and tools; training will be provided but experience in Citi systems - AWS, Rewards Tables, and Sawgrass is a plus
• Analyze transaction data and customer statements to confirm accurate rewards fulfillment and detect anomalies or errors
• Collaborate with cross-functional teams (e.g., Marketing and Rewards) to investigate and resolve potential issues that may need to be escalated for further review
• Maintain detailed validation documentation that will include new automated reporting, system screen shots, specific validation calculations performed (Excel worksheet), and other artifacts / evidence to document the complete review of the offer fulfillment
• Timely submission of artifacts to central fulfillment oversight team
• Adept at operating in a fast-paced environment with strict service level agreements to complete validations
• Proactively identify improvement opportunities to increase the efficiency and quality of validations
• Develop senior leadership level monthly review of validation findings
• Develop and maintain procedures for the validation process
• Assist the broader Fulfillment Oversight Team as needed

What You Will Need :

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE / Vet / Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a persons race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.