Property Manager

Property Manager

Be an integral part to the success of the Pacific Northwest's premiere destination resort at beautiful Sunriver Resort! We were recently voted Top 100 Best Companies to work for in Oregon! Our culture is genuine and our benefits are amazing, which include but are not limited to 28 days of Paid Time Off, Health Insurance, free gym membership, free golf and recreation rentals, complimentary and discounted stays across CoralTree Properties and much much more!

The Property Manager assumes full responsibility for all vacation rental properties assigned to their individual business unit, including but not limited to owner relations, customer service issues, housekeeping and maintenance, and annual deep cleaning. The Property Manager is also responsible for financial accuracy of all home-owner statements. The Property Manager has primary responsibility for communication and relationship management for all owners of vacation rental properties in a specific section / territory of accommodations which are managed by Sunriver Resort. S / he will act as the primary point of contact for each property owner, and provide for and / or coordinate all services needed. The Property Manager will work to ensure owner and guest satisfaction while balancing the need to achieve good financial results for Sunriver Resort. The Property Manager will utilize Revinate, or other designated customer satisfaction tools, to strategically goal set and plan for improved customer satisfaction scores.

The Property Manager will always conduct him / herself in manner which supports the Core Values of Sunriver Resort : Trust, Commitment, and Open and Honest Communication. The Property Manager shall strive to provide exceptional service to both internal and external guests at all times. S / he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

• Lead proactive and effective communication efforts to and from each property owner
• Act as the primary liaison between each property owner and Sunriver Resort
• Sell management services to current and prospective property owners and effectively onboard owners / properties to management program.
• Maintains strong relationships and serves as an advocate for all owners and their home who participate in the management program; and specifically, for owners within the Property Managers section of accommodations.
• Work in partnership and collaborate with Housekeeping and Maintenance to achieve operations efficiency and successful results for owners, guests and Sunriver Resort.
• Regular inspection of properties to ensure interior and exterior quality meets minimum standards required by Sunriver Resort.
• Complete a bi-annual evaluation on each designated property, identifying strengths and weaknesses, communicates all results to the property owner.
• Coordinates with owner to ensure completion of needed interior maintenance and unit improvements or upgrades.
• Monitors rental performance of all units, and communicates with owner as needed to ensure performance meets results that are acceptable to owner and to Resort.
• Negotiates with vendors and contractors for maintenance issues
• Full understanding and ability to answer owner questions regarding management policies, including a thorough understanding of the rental agreement
• Quickly and effectively resolves emergency maintenance issues
• Ensures that any keys to owner storage or other secured areas of each property are labeled, stored and monitored to prevent unauthorized use.
• Participate in relationship building exercises to establish rapport with new homeowners added to the Property Manager's section / territory.
• Execute frequent owner communication, individual meetings and personalized amenities
• Have a strong understanding of the Sunriver Owners Association CC&R's, rules and policies. Work to ensure rental guest compliance.
• Attends all appropriate department, division and resort meetings, with particular emphasis on strong communication and positive relationships with Housekeeping, Maintenance, Reservations and Front Desk staff members.
• Maintains a strong knowledge of hospitality trends, especially in property management
• Offers warm and sincere welcome / farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Support Guest Services in resolving guest issues promptly and with great care and effectiveness.
• Ensure proper resolution of any guest-caused damage.
• Communicates all pertinent information to other members of the Property Management team. Escalates necessary issues to the Director of Property Management or other delegate.

Qualifications