ServiceNow Implementation SpecialistGravity IT Resources

Job Title: ServiceNow Implementation Specialist
Location: Remote
Job Type: Direct Hire

Position Overview: As an Implementation Specialist, you will develop solutions for new and existing customers, provide Level 2 support to our operations team, and manage regression testing for releases.

Key Responsibilities :
• Work closely with the Solution Architect to understand project scope and deliverables.
• Implement complex solutions using our client’s form designer, creating entities, scripts, business rules, UI Actions, email notifications, reports, and other components.
• Document all requirements and pertinent implementation information, including code, form designs, and custom scripts. Participate in post-mortems and assist in creating case studies.
• Provide Level 2 support and mentoring to the Operations Team.
• Manage and execute comprehensive regression testing prior to software releases.
• Identify and report bugs.
• Clarify and improve product documentation.
• Create technical knowledge articles for new capabilities and technical requirements.
• Document new feature requests with clear descriptions, specific use cases, and acceptance criteria.

Qualifications:
• Strong development skills with proficiency in JavaScript, JSON, and REGEX.
• Excellent documentation skills.
• Effective communication with customers and internal teams.
• High-level problem-solving and troubleshooting skills.
• Minimum of 6 months – 2 years’ experience with ServiceNow and SQL databases.
• Familiarity with Microsoft Windows Server, Azure DevOps, Teamwork, iOS, and Android configurations.
• Ability to work independently and as part of a team.
• Fully remote position requiring self-discipline and accountability to meet deadlines.
• Willingness to travel, 25% or less.

Preferred Qualifications
• Understanding of ITIL frameworks (Asset Management, Incident Management, .
• Certified ServiceNow Administrator and ITIL certifications.