Associate Operations Leader

Our Company

At H&R Block, we are driven by the belief that people can make a difference in each other’s lives. Our core mission is to provide assistance and inspire confidence in our clients, our associates, and the communities we serve. We are proud of our high-performing, connected culture where everyone feels a sense of belonging.

As part of our commitment to improvement, we have launched a long-term strategy called Block Next. This comprehensive, multi-year plan emphasizes innovation, client engagement, and sustainable growth to enhance our operations and leadership in the industry.

If you are someone who embraces challenges and strives to create positive change in your environment, we invite you to explore opportunities with us.

A Typical Day...

As an Associate Operations Leader, you will play a vital role in supporting a retail tax office during the peak tax season. Your focus will be on exceeding client expectations and guiding the daily operations of the office. You will start with a flexible part-time schedule in late fall and transition to full-time from January through April.

It would be an advantage if you also have :

Experience managing or supervising teams

A proven track record of delivering exceptional customer experiences

What you’ll contribute to the team...

Support the Multi-Unit Team Leader by being the primary contact for tax office associates and clients, ensuring high-quality service execution that promotes the H&R Block brand.

Enforce accountability among tax office associates for the client service experience, escalating issues to the Multi-Unit Team Leader and District General Manager as needed.

Act as the primary contact for any onsite escalated client service issues.

Oversee the scheduling of clients and resolve any conflicts, with the ability to escalate matters when necessary.

Lead from the front desk with effective phone coverage and engaging client interactions to ensure an outstanding experience.

Oversee daily operations to confirm that all associates are scheduled, and their tasks are completed on time, adhering to our quality standards and overall goals.

Conduct daily huddles to communicate essential information with office associates.

Your Qualifications

Previous experience in customer service or a related field.

Exceptional organizational skills and the ability to manage daily office operations effectively.

A customer-centric mindset combined with strong communication abilities.

Proficiency in computer applications, including MS Office.

Demonstrated capacity to work independently with minimal oversight.

Availability to work a flexible schedule of up to 40 hours per week based on business needs.

High school diploma or equivalent education.

Why Join Us?

At H&R Block, we invest in our associates’ overall well-being by providing benefits tailored to individual health, wellness, and financial needs.

Employee Assistance Program with Health Advocate.

Wellbeing program, BetterYou, designed to help you develop healthy habits.

Support for neurodiversity and caregiver needs available for you and your family.

Access to various discounts on everyday items and services.

Benefits including Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan, subject to eligibility.

The Community You Will Be Part Of :

At H&R Block, we prioritize building a Connected Culture founded on trust, care, and collaboration. We aim to create a space where everyone feels safe to express their true selves and belongs as part of a larger team.

Join us in an inclusive environment recognized globally as one of the Best Companies to Work For! You will work alongside dedicated colleagues who support your growth and success.

H&R Block is proud to be an equal opportunity employer. We celebrate diversity in our workplace and welcome individuals of all backgrounds, genders, races, ethnicities, ages, disabilities, religions, sexual orientations, gender identities and expressions, and veteran statuses.

If you are ready to make a difference, H&R Block is the place for you.

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