Customer Service Representative

Customer Service Representative

Hardin Sanitation, a Waste Connections company, is looking for a high-energy, detail-oriented Customer Service Representative to join the team in Meridian, ID. Schedule : MondayFriday, 8 : 00 AM 5 : 00 PM. Pay : $19.00 / hour. + $0.50 / hour for bilingual applicants + Full Benefits : Medical, Dental, Vision, Life, Disability, FSA + Paid holidays off & Generous PTO. + 401(k) with company match + Opportunities for career growth within a stable, nationwide company + A culture built on teamwork, respect, and integrity.

Duties and Responsibilities :

• Answers high volume incoming calls from customers.
• Responds to voicemail & email inquiries from customers.
• Provides information to the public regarding company services and rates.
• Receives cash and electronic payments from customers.
• Work in conjunction with other departments to resolve customer disputes.
• Communicate with customers and complete orders such as starting, stopping, or changing service.
• Accurately record & document communications with customers.
• Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers.
• Determine charges for service requested, take payments, prepare change, and manage the cash till.
• Effectively navigate company specific computer operational systems.
• Welcome and help walk-in customers at the front desk.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Work in a fast-paced environment while maintaining high levels of detail.
• Various office tasks in other areas as needed.
• You should be able to start tasks on your own, work well by yourself and with others.

Minimum Job Requirements :

Working Conditions and Physical Effort :

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.