Warranty Administrator

Warranty Administrator

Springfield Kia is currently looking to hire a Warranty Administrator.

Responsible for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty revenues.

Responsibilities include :

• Have a complete understanding with and follow up all manufacturer and after-market warranty company policies and procedures.
• Establish and maintain productive relationships with the manufacturers designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
• Return improperly completed repair orders to the person originating the document for correction and / or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes and / or other administrative data required and enter them on the repair orders.
• Flag the appropriate technicians for the hours earned on the operations they performed.
• Check each repair order against the vehicles service history to avoid making duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and / or technical staff.
• Report to management any abuses or fraudulent manipulation of warranty claims.
• Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and / or vehicle delivery.
• Review all returned and / or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
• Maintain a record of all claims submitted, returned / rejected or paid and their current status.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
• Performs other duties as assigned.
Benefits include :
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance