Lab Manager III

Job Description

Farfield is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Farfield is seeking a Lab Manager to support this critical customer mission.

Responsibilities:
- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
- Support the implementation of new technologies and equipment in the lab environment
- Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
- Provide support for MacOS and iOS to users
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
- Monitor and respond to users on IT helpdesk channels and phone lines
- Assist in the management of user accounts and resetting credentials
- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur

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Required Skills

- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 5+ years of directly relevant experience in system administration
- Experience with multiple operating systems, to include Linux/Unix & MacOS
- Experience and knowledge of networking and network administration
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
- Must be able to work collaboratively across physical locations

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience.

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Desired Skills

- Experience working with SIEMs to include ELK and Splunk
- Virtualization automation and optimization
- Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
- Experience with writing technical procedures and standard operating procedures

Desired Certifications:
- CEH
- Sec+
- Network+
- CCNA

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About Farfield Systems

Farfield was founded in 2002 by a Marine Corps veteran to provide enterprise and mission support to government customers in Defense and the Intelligence community. We pride ourselves on doing work that matters for our customers' most important missions. From the start, we put our team members first and, over the years, made many changes to better serve them. In turn, they have made our customers truly happy. Isn't that the way it's supposed to work? That's what we mean by “employee driven…customer focused.” That simple phrase defines our culture and our core values.

Farfield maintains the dynamic spirit of a startup. This energy drives us to leverage the full potential of our outstanding team. We concentrate on our fundamental strengths and continuously enhance the value we provide to our customers.