Manager of Case Management Operations

About the Role

Are you a leader who believes that people with disabilities deserve meaningful opportunities, strong support systems, and full participation in their communities? We're looking for a strategic and compassionate professional to lead our Case Management Operations and help shape services that truly make a difference.

In this role, you will lead two dynamic teams supporting individuals with developmental disabilities who participate in Day Support, Respite, and Summer Camp programs, as well as employees with disabilities working in integrated employment settings. Your leadership will ensure people receive thoughtful, person-centered support that promotes independence, dignity, and opportunity.

This is a unique opportunity to combine mission-driven leadership with operational strategy, guiding programs that help individuals thrive both in their communities and in the workplace.

In this role, you won't just manage operations-you'll help shape services that expand opportunities, strengthen independence, and improve quality of life for people with disabilities. If you are a collaborative leader who values mission, accountability, and innovation, this is an opportunity to make a meaningful impact.

Key Responsibilities:

As the Manager of Case Management Operations, you will provide leadership and direction to teams of Case Managers and Intake Coordinators who coordinate services and supports across multiple programs. You will oversee assessments, individualized planning, and coordinated care to ensure every participant receives services tailored to their goals and strengths.

You will also play a key role in shaping program quality by:

Leading and developing high-performing case management and intake teams

Ensuring services remain person-centered, responsive, and outcome-driven

Partnering with internal teams to strengthen collaboration across programs

Building relationships with community organizations and referral partners

Educating stakeholders on best practices for supporting individuals with disabilities

Monitoring caseloads, program performance, and service quality

Ensuring compliance with Medicaid Waiver, AbilityOne, and other regulatory standards

Knowledge/Experience

The ideal candidate is a thoughtful leader who combines strong operational knowledge with a deep commitment to the disability community. Bachelor's degree in Human Services, Vocational Rehabilitation, or a related field (Master's preferred). At least 5 years of experience in rehabilitation services, case management, or a similar field. 5+ years of leadership or supervisory experience. Strong knowledge of disability services, Medicaid Waiver programs, and AbilityOne regulations. Exceptional leadership, communication, and organizational skills. Experience managing multiple programs, teams, or service lines. Professional certifications such as ACRE, CESP, QMHP, or QDDP are a plus. Candidates must be able to pass a federal background check and obtain access to military bases. Travel between locations is required.

Total Rewards & Benefits

Our market-competitive total rewards package includes:

• Merit increases

• Comprehensive health, dental, and vision coverage

• 12 paid holidays

• Sick and vacation leave

• Immediate access to your paycheck through ZayZoon

• Short- and long-term disability benefits

• Flexible spending accounts (FSA)

• 403(b) retirement plan with employer match and immediate vesting

• Life insurance

• Employee development and training programs

• Wellness programs

• Discounted tuition to South University

How to Apply

To apply for this position, a completed SOAR365 application is required.

EO/AA Veterans/Disabled and other protected categories

Drug-Free Workplace

Reasonable Accommodations

If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.

SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.