Pharmacy Customer Service Representative Front Store

Benefits : 401(k) matching

Employee discounts

Paid time off

Position Overview :

As a Pharmacy Customer Service Representative in the front store, you will play a vital role in creating a positive and efficient experience for customers seeking prescription and over-the-counter medications. You will be the first point of contact for customers entering the pharmacy department, assisting them with a variety of needs, and ensuring smooth operations between the pharmacy and the front store. Your role requires strong communication skills, attention to detail, and a customer-first attitude.

Key Responsibilities :

Customer Assistance : Greet customers and assist them with general inquiries regarding pharmacy products and services, including prescription refills, over-the-counter medications, and health & wellness items.

Prescription Order Management : Assist customers with prescription pick-up, ensuring proper handling, verifying accuracy, and ensuring the customer receives their medications in a timely manner.

Inventory Management : Maintain stock levels of over-the-counter medications and other pharmacy-related products, ensuring shelves are stocked and organized. Assist with the ordering and receiving of products as needed.

Cashiering and Payment Processing : Process customer payments for pharmacy services and products, including insurance verifications and co-payment handling, while maintaining a high level of accuracy.

Collaboration with Pharmacy Staff : Coordinate with pharmacy technicians and pharmacists to ensure customers' needs are met efficiently. Assist with patient counseling when appropriate.

Maintain Cleanliness and Safety : Ensure the front store and pharmacy area remain clean, well-organized, and compliant with safety standards, including proper handling of medications and hazardous materials.

Handle Customer Concerns : Address customer concerns or complaints with professionalism and care, escalating issues to the Pharmacy Manager or Store Manager when necessary.

Confidentiality : Ensure strict confidentiality in handling patient information and adhere to all HIPAA and privacy regulations.

Qualifications :

Education : High school diploma or equivalent required.

Skills :

Strong interpersonal and communication skills, with the ability to interact with a diverse customer base.

Attention to detail and accuracy in processing orders, prescriptions, and payments.

Basic computer skills and experience with point-of-sale (POS) systems.

Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Physical Requirements :

Ability to stand for long periods of time.

Ability to lift up to [50] pounds, as required for inventory management.

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