Business Systems Analyst or Senior Business Systems Analyst

Business Systems Analyst or Senior Business Systems Analyst

Regular

SA70624

full-time 40 hours weekly

Exempt

Business Systems Analyst: $85,000 -$100,000; Senior Business Systems Analyst: $100,000-$115,000

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

This position is responsible for leading the analysis, design, and implementation of complex business systems and process improvements to enhance operational efficiency and productivity. The role involves gathering and interpreting business requirements, evaluating existing systems and workflows, identifying opportunities for optimization, and developing and implementing scalable technology solutions. The position serves as the conduit between stakeholders and Chapman’s IS&T department, ensuring that business needs are effectively translated into technical solutions. This role supports the operations of the Office of the Provost, and reports to the Assistant Provost in the Office of Academic Administration.

This role is fully in-person and does not offer remote or hybrid work. In addition, please note that Chapman University does not sponsor work visas for Staff or Administrator positions.

Business Analysis and Strategic Planning:

• Partner with key stakeholders to assess business needs, analyze existing processes, and identify strategic opportunities for optimization across units.
• Lead the development, documentation, and refinement of complex business requirements, workflows, and process maps.
• Evaluate current systems and propose high-impact improvements through process redesign, automation, system enhancements, or new technology solutions.
• Translate business needs into clear, actionable functional specifications and ensure alignment between organizational goals and system capabilities.
• Drive the creation and maintenance of comprehensive project plans, including timelines, milestones, risk assessments, budgets, and resource allocations.
• Facilitate decision-making by developing business cases, cost-benefit analyses, and recommendations for key stakeholders.

• Oversee the implementation of technology solutions in collaboration with IS&T, serving as the primary liaison between business units and technical teams.
• Lead system configuration, integration planning, and enhancement efforts to support evolving operational needs.
• Coordinate and execute system testing and user acceptance testing, ensuring solutions meet functional and performance expectations.
• Develop and deliver end-user training, documentation, and communication materials to support successful adoption.
• Ensure system reliability by monitoring performance, troubleshooting complex issues, and coordinating technical triage as needed.

• Serve as a subject matter expert for assigned business systems, providing ongoing support, data and system analysis, and maintenance.
• Conduct periodic reviews of system utilization and recommend enhancements to maximize efficiency and data integrity.
• Maintain strong communication with stakeholders, keeping them updated on project progress, system changes, and upcoming enhancements.
• Stay current on industry standards, emerging technologies, and best practices in business systems analysis, process improvement, and enterprise solutions.
• Mentor junior staff and contribute to establishing standards, frameworks, and best practices for analysis and project delivery across the division.

• Includes, but not limited to, reporting, data analysis, and data gathering.

• For Business Systems Analyst: Minimum 3 years experience as a Business Systems Analyst, preferably in higher education.
• For Senior Business Systems Analyst: Minimum 5 years experience as a Business Systems Analyst, preferably in higher education. Minimum 3 years experience working with Enterprise Resource Systems (ERP) such as PeopleSoft Oracle, Elllucian Banner, or a similar system. Minimum 3 years experience managing or working with bolt-ons, custom programming, etc. in ERP systems.

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field preferred; or an equivalent combination of education and experience.
• Strong analytical and problem-solving skills in order to recommend strategic solutions.
• Excellent communication and collaboration skills.
• Proficiency in requirements gathering, documentation, and management.
• Experience with business process modeling, workflow design, and data analytics / modeling.
• Excellent written skills to produce materials that are clear, concise, and accurate.
• Knowledge of project management methodologies and tools.
• Demonstrated ability to work under pressure.
• Ability to work independently, prioritize, and meet deadlines.
• Ability to work with sensitive/confidential information and maintain security of records.
• Technical ability to learn and use enterprise software and other data systems.
• Ability to represent Chapman University and the Office of the Provost in a positive and professional manner.
• Ability to learn, understand and stay current on relevant Chapman policies and procedures.

• Familiarity with programming languages, databases, and system integration technologies is a plus.
• Familiarity with higher education is a plus.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

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