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Customer Service Representative
Customer Service RepresentativeAlphaGraphics • Carrollton, TX, US
Customer Service Representative

Customer Service Representative

AlphaGraphics • Carrollton, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Front Counter Customer Service Representative

Do you enjoy helping people and making their day easier? AlphaGraphics Carrollton is looking for a Front Counter Customer Service Representative to be the friendly face and voice of our business. If you thrive in a fast-paced, team environment, we'd love to meet you! Our tight-knit team at AlphaGraphics Carrollton is actively seeking a Retail Customer Service Representative (CSR) to join us full time / Part time.

The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Perks and Benefits :

  • Competitive Compensation and Benefits
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career Path Development

More than anything, we're looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Responsibilities

  • Greet customers in person and over the phone with professionalism and courtesy.
  • Accurately route calls through the store phone system.
  • Understand and uphold the AlphaGraphics Customer Bill of Rights.
  • Identify customer printing, design, and shipping needs; recommend value-added solutions.
  • Provide accurate estimates using established pricing and turnaround guidelines.
  • Enter estimates and orders into the POS system with attention to accuracy.
  • Follow up on estimates, proactively ask for orders, and ensure timely completion.
  • Handle cash, check, and credit card transactions; prepare deposits as required.
  • Verify order details, accuracy, and pricing before delivery.
  • Notify customers upon project completion and coordinate pickup / delivery.
  • Resolve customer issues directly or escalate to management when appropriate.
  • Maintain a clean, organized, and prepared front counter area.
  • Assist in production (bindery and other departments) as workflow demands.
  • Log and track new customer contacts for follow-up.
  • Take clear and complete messages for team members.
  • Refer customers to inside sales reps when appropriate.
  • Represent AlphaGraphics with professionalism, a problem-solving mindset, and a positive attitude.
  • Communicate customer requirements clearly to internal teams.
  • Educate customers and the community about our services and capabilities.

    • Qualifications

  • Friendly, people-oriented personality with a strong desire to help customers succeed.
  • Prior experience in the printing, design, or shipping industry a plus (not required).
  • Ability to thrive in a fast-paced, multitasking environment.
  • Proficiency in basic math and computer skills; comfortable learning POS software.
  • Strong written, verbal, and telephone communication skills.
  • Reliable attendance and punctuality.
  • Experience in customer needs assessment, service quality, and satisfaction evaluation.
  • Ability to build trust and long-term relationships with customers and team members.
  • Problem-solving and critical-thinking skills to evaluate options and propose solutions.
  • Positive, can-do attitude with commitment to continuous learning.

    • About AlphaGraphics : AlphaGraphics is a trusted leader in Printing, Design, Marketing, and Shipping solutions. Our mission is to partner with small businesses and consumers by delivering high-quality products and services that make life easier. We're looking for energetic, customer-focused individuals who want to be part of a team that values professionalism, creativity, and excellence. Apply today!

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    Customer Service Representative • Carrollton, TX, US

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