Chief Information Officer

The Investment Company Institute (ICI) is the leading association representing regulated investment funds, including mutual funds, exchange-traded funds (ETFs), closed-end funds, and unit investment trusts (UITs) in the United States, and UCITS and similar funds offered to investors in Europe, Asia, and other jurisdictions. ICI also represents its members on issues involving the capital markets, separately managed accounts (SMAs) and collective investment trusts (CITs). ICI’s mission is to strengthen the foundation of the asset management industry for the ultimate benefit of the long-term individual investor.

The Chief Information Officer (CIO) leads the promotion and adoption of technology, across a staff with diverse advanced professional backgrounds to maximize efficiency and value to members. Manages the Institute’s IT function that supports standard business processes and ICI’s unique work as a research organization conducting data collections and analysis. Oversees IT support of domestic and global users, including IT security, application development, computer operations, and network operations. Ensures efficient project management by prioritizing timely execution, fostering cross-functional collaboration, and maintaining clear communication throughout the organization.

Essential functions of this role include:

• Develops and leads the overall IT strategy and day-to-day operations in a Hybrid Microsoft Cloud/On-Prem environment.
• Partners with appropriate Institute stakeholders to recommend technology and information security strategies and manages the delivery of technology needed to support Institute activities and initiatives.
• Implements new technologies across ICI to increase efficiency and cost effectiveness including use of AI tools in accordance with Institute policies.
• Collaborates with leaders and staff across ICI to support end-users, monitor and report progress on IT project management and coordinate training on new and existing systems.
• Analyzes and synthesizes complex business needs presented by various Institute departments and recommends appropriate technology solutions for all.
• Responsible for IT security operations including endpoint detection and response, application security, network security, vulnerability management, data loss prevention, encryption, identity and access management, intrusion detection, configuration management and monitoring.
• Collaborates with COO and CISO to develop, implement and maintain new IT governance framework and processes that ensure appropriate stakeholder engagement on business requirements, IT project management discipline and transparency by reporting progress on key technology project milestones.
• Partners with COO and CISO to develop and support information security program, policies, controls, and cyber incident preparedness and response.
• Teams with COO and CISO to develop and maintain IT policies, standards, guidelines and physical and logical security measures to provide “high availability” and secure environments to meet availability, performance and security requirements for internal staff and ICI member technology requirements.
• Ensures all technology practices comply with industry best practice including standards to complete and maintain technology components of American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC 2-Type 2) report based on Trust Services Criteria (TSC).
• Directly manages internal and external security assessments with outside security experts, ISO 27001 and SOC 2 reviews, and ICI membership System Information Gathering (SIG) requests.
• Oversees all infrastructure designs and application changes to ensure security focus is maintained.
• Directly oversees all system security reviews with outside vendors.
• Oversees network operations, including data center physical operations, operating systems, network operations, and remote work operations.
• Manages vendor agreements and contracts with key external vendors that provide managed services, IT maintenance and support services.
• Designs and maintains a resilient and secure hybrid computing strategy to encompass SaaS applications and ICI developed applications in accordance with policies and business requirements.
• Responsible for the consistent execution of IT change management processes for all application and infrastructure updates to headquarters, global operations, and the business continuity site (BCS).
• Directly manages all IT business continuity/disaster recovery efforts at the BCS. Ensures all files and databases are thoroughly replicated to the BCS. Manages changes at HQ and the BCS to ensure continuity.
• Working closely with the COO, develops the annual budgeting and forecasting for the Institute’s technology systems.
• Oversees the purchase of all systems supplies, hardware, and software, and negotiates contracts under a purchase order system within approved budget guidelines.
• Manages, provides guidance, feedback, and support to the Director, Information Technology for software development projects and infrastructure projects to include identifying system architectures, project dependencies, implementation timelines, system testing, and maintenance strategies to meet all deliverables and maintain capabilities consistent with the Institute’s growth.
• Manages, provides direct guidance, feedback, and support to the Director, Systems Support & Operations for end user support services, including help desk services, project management, and training activities.
• Manages, provides guidance, feedback, and support to the Director, Electronic Data Collection for data collection operations with members, secure data transmissions with members, data preparations for the Research department, survey website design and administration, and business continuity operations for data collection.
• Coordinates with Director, Office Services and Onsite Meetings to maintain onsite AV systems.

If you have the following credentials, we encourage you to apply:

• Bachelor’s degree preferred; minimum 10 years or more experience in Information Systems management or an equivalent combination of related education and experience.
• Proven record of effective project management in delivering services across software development, system and network growth and administration along with end-user support and training services.
• Strong experience in building, leading, and supporting staff in a department.
• Experience in the management of both the operating and application software functions in a comparably sized professional service organization with a similarly complex environment is preferred.
• Broad information technology perspective with ten or more years’ experience on a variety of hardware platforms and technical architectures to include client/server applications development, testing and deployment and exposure to multi-tier, distributed environments.
• Experience evaluating, selecting, negotiating and implementing hardware and software products along with third-party services.
• Prior experience in the development and management of the annual technology capital and operating budget.
• General understanding of the financial services industry a plus.
• Demonstrated ability to manage IT staff, including high-level technical experts.
• Ability to manage a hybrid on-prem/cloud environment.
• Experience supporting an Office 365 SaaS environment.
• Ability to evaluate and manage complex projects on a timely basis within budget constraints.
• Ability to provide effective daily management and leadership, promote team participation, and continued staff development.
• Strong collaboration, meeting facilitation and consensus building skills.
• Excellent oral and written communication skills including the ability to deal effectively with management, technical staff and non-technical end users; ability to make effective presentations to a wide array of audiences, i.e., association members, senior management, external vendors, primary system sponsors along with non-technical end-uses.
• Ability to maintain a high degree of responsiveness, flexibility and sense of urgency in the delivery of IT services to all Institute departments.
• A broad knowledge of current information technology solutions, including desktop management, software development environments, LAN/WAN technologies, cloud, on-premises, and hybrid architectures, and a thorough knowledge of Unix and Microsoft operating systems and an understanding of how to effectively integrate these environments.
• In depth knowledge of a “high availability” computing environment across multiple physical locations.
• Solid knowledge of cloud computing as it relates to SaaS and in-house developed applications.
• Thorough understanding of systems security issues, capacity planning, system reliability and the software system life cycle.
• Previous involvement with or knowledge of a trade association’s responsibilities and purposes for the members it serves a plus.

ICI offers a competitive compensation and benefits package to include a comprehensive medical plan, generous 401(k) retirement savings plan, paid leave, commuting subsidies, and tuition reimbursement as well as training and development opportunities. Based in Washington, DC, ICI is conveniently located next to McPherson Square Metro station. This is a hybrid position with three days in the office and two working from home. Compensation is based on several factors, including but not limited to, qualifications for the position, experience, education, and internal peer compensation comparisons. Base pay is one component of ICI’s total compensation, which also includes an incentive bonus, healthcare benefits, generous 401(k) plan, transit subsidy, and paid leave.

To be considered for the position, please provide your cover letter and resume.

ICI is an Equal Opportunity Employer that values diversity and inclusion in the workplace.