Senior Associate, Service Delivery

A company is looking for a Senior Associate, Service Delivery.

Key Responsibilities :

Manage and provide technical guidance for client websites, ensuring updates and quality assurance

Respond to client inquiries and maintain thorough knowledge of internal systems for effective support

Drive process improvements and lead special projects while mentoring team members

Qualifications :

3+ years of experience in benefits administration or client services roles

2+ years of project management experience

Bachelor's degree or equivalent combination of education and experience

Proficiency in Excel and strong analytical skills

Solid technical background