Support Desk AnalystActiveSoft, Inc • Carlsbad, CA, United States
Support Desk Analyst
ActiveSoft, Inc • Carlsbad, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Minimum 2 years of IT Support Desk experience Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred This position is on-site 5 days.
COMPETENCIES (Knowledge, Skills & Abilities)
- Exceptional Customer Service, soft skills
- Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
- Working knowledge of Mac / OS X and iOS
- Working knowledge of Active Directory and Microsoft Windows domain environments
- Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
- Experience with Microsoft Office 365 user administration
- Able to recognize and analyze system issues on a working level and identify resolutions or required escalations
- Basic knowledge of ERP technologies and platforms – SAP optional but preferred
- Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
- Basic understanding of requirements and techniques for integrating disparate systems or technologies.
- Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment
- Basic understanding of 3rd party application support and troubleshooting.
- Strong logic, problem-solving, along with specific attention to detail
- Experience with multifunction printers, scanners
- Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.
EDUCATION AND EXPERIENCE
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