IT Manager

Accessia Health is a national nonprofit organization dedicated to eliminating access barriers to healthcare for individuals with chronic and rare conditions. We partner with patients, providers, and donors to deliver compassionate, compliant, and innovative support services nationwide.

This position is primarily remote; however, it requires the ability to report in person to the organization's office located in Midlothian, Virginia as needed based on operational and business requirements. To meet this expectation, employees must reside within 50 miles of the Midlothian office and be able to reliably report onsite when required.

Reasonable accommodations will be considered in accordance with applicable law.

Position Overview

The IT Manager provides strategic and operational leadership for Accessia Health's information technology function. This role is responsible for ensuring the reliability, security, and compliance of IT systems that support patient services, donor engagement, and organizational operations. The IT Manager leads internal IT staff and external vendors, manages enterprise systems and integrations, and partners with leadership to leverage technology in support of Accessia Health's mission and growth.

Key Responsibilities

• Lead and manage Accessia Health's IT operations, systems, and infrastructure to ensure availability, performance, and security

• Supervise and support IT staff, contractors, and external service providers

• Exercise independent judgment in prioritizing IT initiatives, allocating resources, and managing technology-related risks

• Oversee cybersecurity, access controls, and data protection measures to safeguard sensitive patient and organizational information

• Ensure compliance with HIPAA, applicable data privacy regulations, contractual obligations, and internal policies

• Manage enterprise applications, system integrations, and technology platforms supporting business operations

• Lead IT risk management activities, including audits, vulnerability assessments, incident response, and disaster recovery planning

• Develop and manage the IT budget, including forecasting, vendor contracts, licensing, and cost controls

• Lead technology projects from planning through implementation, ensuring timely delivery and minimal disruption

• Ensure effective delivery of end-user support and technology training across the organization

• Identify and recommend technology improvements to enhance efficiency, scalability, and service delivery

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience

• 5–7 years of progressive IT experience, including at least 2 years in a supervisory or managerial role

• Experience managing IT systems, infrastructure, and end-user support in a regulated or compliance-driven environment

• Hands-on technical experience sufficient to evaluate system needs, staffing adequacy, and vendor performance

• Working knowledge of cybersecurity principles, data privacy standards, and regulatory compliance (HIPAA preferred)

• Experience managing third-party vendors and technology contracts

• Strong analytical, problem-solving, and decision-making skills

• Excellent communication skills and the ability to collaborate with both technical and non-technical stakeholders

Work Environment & Physical Requirements

• This is a primarily remote position requiring prolonged computer use and virtual collaboration

• Ability to travel to Accessia Health offices or vendor sites on an occasional, as-needed basis to support system implementations, troubleshooting, audits, or organizational needs

• Occasional lifting of materials up to 10 pounds may be required

• Regular, reliable attendance is required to ensure continuity of operations

• Reasonable accommodations may be made for qualified individuals with disabilities

Accessia Health is an equal opportunity employer. All employment decisions are based on qualifications, merit, and organizational need, without regard to any characteristic protected by applicable law.