Systems Manager

Job Description

Job Description

• Serve as an escalation point for IT Managers and provide backup support when needed.
• Act as a delegate for the Director of Enterprise Applications, including supervisory responsibilities and meeting facilitation.
• Identify opportunities to optimize IT processes and workflows; lead and participate in process improvement initiatives.
• Mentor IT Managers and application team members, fostering skill development and readiness for complex assignments.
• Oversee management of EHR Access, Health Information Management (HIM), and Revenue Cycle teams.
• Ensure application teams follow best practices for documentation, version control, change management, and testing.
• Build and lead Access, HIM, and Revenue Cycle solution teams, ensuring effective participation in projects and support activities.
• Maintain strong communication with providers, business units, clinical departments, and IT leadership.
• Promote responsive customer service and maintain collaborative relationships across IT and operational leadership.
• Ensure timely resolution of Help Desk incidents and change requests assigned to the application team.
• Act as an escalation point for application support issues during business hours and after-hours.
• Foster a culture of teamwork, customer service excellence, and continuous improvement in application adoption and efficiency.
• Define roles, responsibilities, and priorities for application teams.
• Lead and participate in vendor and product evaluations, comparisons, and selections.
• Attend and facilitate meetings and committees as directed.
• Maintain professional development through training, workshops, and industry affiliations to stay current with trends and certifications.
• Serve as the primary contact for operational and clinical leadership regarding patient financial systems implementation and support.
• Collaborate with stakeholders to enhance and support EHR applications.
• Coordinate workflow assessments and design sessions.
• Participate in system configuration, development, testing, patch validation, and application training.
• Lead estimation and prioritization efforts for optimization projects.
• Maintain expertise in EHR architecture and system changes over time.
• Adhere to governance, change management, project management, incident management, and security standards.
• Bachelor’s degree or equivalent healthcare experience required; Master’s degree preferred.
• Minimum 5 years of healthcare experience.
• At least 2 years of Epic experience required.
• Minimum 4 years of managerial experience.
• Familiarity with EHR-related third-party applications (e.g., real-time eligibility, claims clearing, enterprise content management) preferred.
• Experience in Access, HIM, and Revenue Cycle process design and optimization desirable.
• Strong knowledge of access and revenue cycle business practices (registration, scheduling, billing, collections, coding, etc.) required.