Head of Sales Operations

Who we are The Pack Labs is redefining the future of hemp-derived products with groundbreaking innovation and an unwavering commitment to excellence.

Our mission is simple yet bold :

• to create exceptional, forward-thinking products that elevate the way people experience hemp-derived cannabinoids.
• At the heart of our work is a passion for quality and creativity.
• Every product we develop is designed to set a new benchmark in the industry, combining cutting-edge innovation with an unparalleled focus on the consumer experience.
• From formulation to production, we push boundaries to deliver products that are as effective as they are enjoyable.
• Our in-house brands, Delta Munchies and Imperial Extraction , showcase our drive for innovation.
• Delta Munchies transforms the hemp-derived cannabinoid experience with products that are as fun as they are revolutionary, while Imperial Extraction raises the bar with premium extracts that exemplify superior quality and craftsmanship.
• At The Pack Labs, we don’t just make products- we build scalable commercial engines.
• With aggressive growth targets and expanding market presence, execution excellence is critical to our next phase of growth.
• Who you are We are seeking a Head of Sales Operations to own and enforce execution across our sales organization.
• This role ensures strategy and training translate into clear processes, disciplined systems, and consistent day-to-day execution.
• This is a senior, data-driven, hands-on role for someone who has built and scaled sales systems from scratch in fast-growing environments and brings deep systems fluency and operational rigor.
• Success is measured by adoption, forecasting accuracy, and predictable results- not decks or theory.
• This is an execution-first role, not a strategy or advisory position.
• The expectation is hands-on ownership and follow-through that drives real, day-to-day change.
• What We’re Looking For [Sales Execution & Systems Ownership] Own and enforce CRM (HubSpot) usage across the sales organization, including deal stages, activity logging, promotion tracking, forecasting accuracy, and data hygiene.
• Translate sales strategy, training, and initiatives into enforceable workflows, required fields, and operating cadences within HubSpot.
• Establish non-negotiable execution standards and escalate non-compliance when fundamentals are not followed.
• Forecasting, Reporting & Accountability Own sales forecasting, pipeline health, and revenue predictability across accounts, reps, and regions.
• Build and maintain execution-focused dashboards that reflect reality (not vanity metrics).
• Conduct weekly pipeline audits and execution reviews with Sales Leadership.
• Surface risks early and recommend corrective action.
• Commercial Readiness & Program Gating Evaluate sales readiness before new programs, promotions, or initiatives launch.
• Define go / no-go criteria based on systems readiness, operational capacity, and execution risk.
• Pause, redesign, or kill initiatives that cannot be executed cleanly. [Cross-Functional Alignment] Partner with Sales, Marketing, Operations, and Finance to ensure commercial plans are executable end-to-end.
• Align forecasting with inventory availability, margin targets, and cash flow realities.
• Ensure marketing programs and promotions are operationally supported by sales systems. [Team Enablement & Scale] Create and maintain sales playbooks, operating standards, and execution checklists.
• Ensure training translates into required behaviors and system usage.
• Prepare the organization for scale by hardening fundamentals before layering complexity.
• Qualifications 7+ years of experience in sales leadership roles with direct ownership of execution, including Sales Operations, Commercial Operations, Revenue Operations, or similar functions.
• Track record of building, repairing, and scaling sales execution in high-growth, operationally complex environments.
• Deep proficiency with HubSpot CRM, including hands-on implementation, workflow design, reporting, and enforcement.
• Strong understanding of B2B sales processes, forecasting, pipeline management, and promotion mechanics.
• Comfortable holding sales leadership and reps accountable to process and standards.
• Highly organized, detail-oriented, and biased toward action over analysis.
• Executive-level communication skills with the ability to push back when needed.        Pluses Experience in regulated industries, such as hemp-derived cannabinoids, vape, functional mushrooms, CBD, THC beverages, or nutraceuticals.
• Hubspot Guru!
• This is more than a role; it’s an opportunity to leave your mark on an industry geared for transformation.

If you're ready to lead with purpose and passion, we want to hear from you!      Benefits & Perks Competitive salary rage $200,000+ OTE

|$130,000–$150,000 + On Target Earning Full Benefits : Medical, Dental, Vision, and 401(k) Generous vacation policy / Paid Time Off Flexible work environment​​​​​ !  - with travel to trade shows, key markets, and team on-sites   Powered by JazzHR