Dealership:
L0416 Suburban CDJR of Garden CityService Advisor
Suburban CDJR of Garden City | High-Volume Service | Customer-Focused Advisors
At Suburban CDJR of Garden City, our Service Advisors are trusted partners in the ownership experience — guiding customers through vehicle care decisions with clarity, expertise, and integrity. We operate a busy, high-performing service department where professionalism, efficiency, and relationship-building drive long-term customer loyalty.
We’re seeking an experienced Automotive Service Advisor who thrives in a fast-paced dealership environment, communicates confidently with customers, and takes pride in delivering an exceptional service experience from write-up through delivery.
Suburban CDJR of Garden City is part of Lithia & Driveway (NYSE: LAD) — a Fortune 200 automotive retailer with 300+ locations across North America — offering the stability of a national organization with the culture of a strong local team.
What You’ll Do
Greet service customers promptly and professionally, identifying vehicle concerns and maintenance needs
Serve as the primary liaison between customers and technicians to ensure accurate diagnosis and repair
Prepare detailed repair orders (ROs) documenting concerns, services, and recommendations
Develop accurate estimates including parts, labor, and applicable warranty or service contract coverage
Clearly communicate inspection results and recommended services
Obtain approvals and manage repairs from intake through completion
Provide proactive updates on repair status, timing, and costs
Administer Mopar and manufacturer warranty processes
Promote maintenance services and service specials appropriately
Maintain accurate customer and vehicle records in dealership systems
What Top Service Advisors Bring
Previous Automotive Service Advisor experience in a dealership environment
High-volume domestic or CDJR experience strongly valued
Mopar / Stellantis warranty knowledge preferred
Strong sales, communication, and relationship-building ability
Solid mechanical understanding of automotive systems and repairs
Ability to manage multiple ROs in a fast-paced service drive
Professional, customer-first mindset
Team-oriented and highly organized
Valid driver’s license with acceptable driving record
Why Advisors Choose Suburban CDJR of Garden City
Busy, established CDJR service department with strong customer base
Competitive compensation with performance incentives
Supportive service leadership and experienced technician team
Modern tools, systems, and service processes
Ongoing training through Lithia Learning
Career growth opportunities across Lithia & Driveway
About Lithia & Driveway
Lithia & Driveway is one of the largest automotive retailers in North America, with 300+ dealerships across the U.S., U.K., and Canada. Our mission is simple: Earn Customers for Life.
We are committed to Growing Our Company and Growing Our People — offering long-term careers across service, leadership, and operations.
Join a High-Performing CDJR Service Team
If you’re an experienced Service Advisor who takes pride in delivering exceptional customer care and driving service success, we invite you to apply and explore your future with Suburban CDJR of Garden City.
Service Advisor • Garden City, Garden City MI, US
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