CLINICAL ASSISTANT

Job Summary

The Clinic Assistant Level 2 demonstrates proficiency in one of the following functional roles: Transcription or Surgery Procedure Schedules. In addition to the tasks and responsibilities of Clinical Assistant I. This position requires a strong understanding of assigned workflow, systems, and responsibilities.The role supports clinical efficiency, enhances the patients' experience, and ensures effective communication between providers, patients, and teammates.

Essential Functions & Job Duties

Depending on assignment, duties may include:

Transcription - EMR Documentation Duties

• Transcribe and edit physician notes, exams, and plans in real-time or from dictation.
• Enhance physician efficiency by accurately transcribing and editing dictated notes, medical reports, and correspondence.
• Collaborate with POD teammates to ensure smooth clinic operations and excellent patient care.
• Accurately enter clinical data, orders, and billing information into the EMR.
• Maintain HIPAA compliance and ensure documentation accuracy.
• Handwrite notes for later data entry if needed.
• Assist with clerical and limited patient-facing support (e.g., providing instructions, assisting with transfers).
• Compliance with policies and procedures and actively promote a collaborative clinic culture.
• Perform other duties as assigned.

Procedure Surgery Scheduling Duties

• Coordinate surgical and clinic appointments, including pre- and post-operative visits.
• Collaborate with POD teammates to ensure smooth clinic operations and excellent patient care.
• Maintain physician calendars and ensure accurate documentation of the scheduled surgery procedures in the EMR or different patients platforms.
• Maintain HIPAA compliance and ensure documentation accuracy.
• Communicate with patients about surgical logistics and answer related questions.
• Display of professional and timely communication with representatives of our different vendors.
• Obtain and manage relevant records (labs, imaging, referrals).
• Support clinical teams by facilitating interdepartmental communication and coordinating pre-op requirements.
• Provide check-out support, schedule follow-ups, and respond to patient messages.
• Perform other duties as assigned.

Skills and Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills with a calm, respectful demeanor.
• High level of accuracy and attention to detail.
• Solid time management and organizational skills in a fast-paced environment.
• Demonstrated ability to use sound judgment in unexpected or high-stress situations.
• Proficiency in medical software and computer systems; preferred typing speed of 50+ WPM.
• Knowledge of medical terminology; familiarity with ICD-10/CPT codes preferred.
• Ability to work independently and take initiative.

Physical and Mental Demands

• Regularly required to sit, stand, and walk up to 8 or more hours/day.
• Frequent bending, reaching, and repetitive hand movements (especially typing/writing).
• Ability to work at a computer for extended periods.
• Must be able to lift up to 30 lbs, occasionally assisting patients with team support.
• Must communicate clearly and professionally with patients, families, and team members.
• Must manage occasional stress from workload or patient care demands.

Working Conditions

• Primarily in a clinical office setting.
• Frequent use of computers, phones, and standard office equipment.
• Occasional exposure to distressed patients or urgent care scenarios.
• May require travel between clinic locations or surgery centers.
• Must manage frequent interruptions and shifting priorities.

Standard Qualifications

Education: High School Diploma or equivalent required.
Experience: Minimum 2 years of office or clinical experience preferred. Medical terminology and EMR experience are strongly preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.