Healthcare Senior Account Executive

SUMMARY:

The Healthcare Senior Account Executive is responsible for assisting in the production of new and renewal accounts, in keeping with agency and individual producer goals, and providing in-depth risk management support to high-profile healthcare customers

ESSENTIAL FUNCTIONS:

• Market, service, develop, and retain assigned accounts. Meet established account development and retention objectives, as well as a targeted mix of business, underwriting guidelines, and volume commitments


• Perform risk analysis surveys, obtain renewal information, complete applications, obtain markets, deliver policies, coordinate efforts of loss control or other services, and resolve service problems, including research for compliance and industry changes that affect the customer and the policies in force


• Retain and develop accounts by recommending risk handling to the Producer and/or Customer. Seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed, including but not limited to due diligence on behalf of the customer for mergers and acquisitions


• Negotiate with the insurance companies for the most proper coverage options


• Assist the Producer in preparing/making presentations of insurance programs to key accounts/prospects, including but not limited to Stewardship Reports and RFP’s


• Ability to conduct renewal meetings with customers on behalf of the producer


• Ability to present renewal proposals independently of the producer


• Ability to handle book of business with limited or no producer direction


• Includes Sales/production skills for new or specialized coverages/marketing


• Large Account Enterprise Management


• Keep abreast of all new sales programs


• Refer current and prospective clients to the Employee Benefits Department and the Personal Insurance Department for solicitation of those lines of business


• Provide team leadership skills for Account Executives, Senior Account Managers, and Account Managers, and assist in the Mentoring program established by the Department Manager


• Assist the Department in meeting annual training goals for overall department education


• Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions


• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Telecommuting opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

Qualifications

Job Qualifications

• 7-9 Years of previous commercial lines/agency operations experience, focusing on large commercial lines and/or high-profile commercial lines customers preferred


• 5-7 Years of previous experience in Medical Professional Liability and/or healthcare organizations-related accounts


• 2-4 Years of previous experience with large self-insured and/or captive programs


• Resident Insurance Agent/Producer License for the operating state – Property and Casualty (or the ability to quickly obtain) is required


• Bachelor’s degree in business or other related discipline required


• MBA, MPH, or MHA preferred


• RPLU, CPCU, CIC, CRIS, CRM, ARM, or other related designations preferred

Knowledge, Skills, and Abilities

• Strong knowledge of commercial lines and professional liability coverages, field underwriting for carrier appetites, marketing, and rating


• Strong leadership skills, with the ability to influence others


• In-depth knowledge of the healthcare industry and risks associated with healthcare organizations


• Excellent presentation and negotiation skills


• Strong analytical and problem-solving skills


• Strong PC skills, with a focus on the Microsoft Office Suite of products (Word, Excel, Outlook, Teams, etc.), and the ability to effectively utilize agency management systems


• Ability to work within a fast-paced, changing priority environment


• Self-motivated, with the initiative to prioritize and be self-directed


• Regular and punctual attendance is required


• Ability to communicate effectively, both verbally and in writing


• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels


• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency


• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Work Conditions and Accommodations

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities


• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently


• Ability to lift up to 20 pounds occasionally


• Requires operation of a computer workstation, including keyboard and video display


• All requirements may be modified to reasonably accommodate physical or mental impairment