Epic Medical EHR Software Trainer

ABOUT US

With a growing network of locations, California Foot & Ankle Centers (CALFAC) provides comprehensive podiatric care and surgery, including advanced wound care and amputation-prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery.

We have been serving patients in Northern California for over 60 years, building a loyal patient base keeping our clinic locations busy with little to no marketing during that time. Our highly-competent doctors and medical staff all believe in giving a caring approach to each patient, as well as our utilizing the most modern technology available. Further, we conduct clinical trials and podiatric research at all of our locations.

As a part of our team, you will be welcome in working with us for years to come as we do good work in our communities. We value team building, and our staff oftimes engages in after work activities in order to build relationships and play an essential role in our community.

JOB BRIEF

We are seeking an experienced professional to provide EPIC software training and support to our staff at all of our growing list of clinic locations in Northern California. Must be experienced with EPIC's features for front office, charting, billing, reports, as well as interfaces with other systems (i.e. X-Ray, appointment reminder texting, Dragon or other dictation, charting, templates, CPT/HCPCS codes and code sets, building our report libraries, etc.).

As a member of our team, we all provide a high level of efficient patient care, while always presenting a caring, ethical, and professional experience for the patients, doctors and other team members.

ESSENTIAL FUNCTIONS:

• Primary project manager for our EPIC software implementation.
• Answer questions from staff members regarding how to use EPIC to get their jobs done efficiently.
• Attend meetings with staff as needed
• Prepare summaries and "How To" documents for staff as needed
• Assist in creating our library of EPIC "How To's" and videos for new staff to get trained in EPIC in the shortest time possible
• Assist other team members with inquiries in EPIC regarding coding, documentation, denials and billing
• Follow all written policies, procedures, and protocols of the clinic, hospitals, surgery centers, etc.
• Adhere to all policies regarding safety, confidentiality and HIPPA guidelines
• Work fluidly in our EPIC EHR system and other systems to ensure info is accurate and complete
• Follow up and clarify any information that is not clear to other staff members
• Participate in various projects and/or meetings, and complete other tasks as assigned by management
• Cross-train and help coworkers as needed

KNOWLEDGE and Experience:

• Minimum 2 years of experience in working with all area of the EPIC software
• Thorough knowledge of medical office workflows (front office, charting, billing, posting payments, etc.)
• Knowledge of legal, regulatory and policy compliance issues (especially HIPAA)
• High school diploma required; Associate college degree preferred
• Proficient in Microsoft Word, Excel, fax, printers, scanners, and other office software
• Must be fluent in English (read, write, comprehend, and speak)
• Knowledge and understanding of the workings of medical offices and hospitals

PROFESSIONALISM:

• Must have strong organizational and time management skills
• Ability to work on multiple tasks and meet deadlines
• Ability to work independently with minimal supervision
• Excellent communication skills
• Detail-oriented and must
• Ability to maintain strict confidentiality as required
• Be a team player

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform extensive computer-related work.