Intake Coordinator

Job Description

Job Description

Description :

Position Title : Intake Coordinator

Department : Case Management

Reports to : Case Management Supervisor / Director of Case Management

FSLA Status : Non-Exempt

Job Summary :

The Intake Coordinator is responsible for overseeing the intake process for new patient admissions, ensuring all required documentation, authorizations, and consents are obtained accurately and in a timely manner. This position also conducts weekly audits to maintain compliance with hospital and regulatory standards and may assist in scheduling patient appointments and coordinating with external providers as needed.

Job Duties and responsibilities (including, but not limited to) :

Intake Coordination :

• Review and process all new patient admissions and referrals.
• Verify patient insurance eligibility and obtain prior authorizations when required.
• Ensure all necessary forms, consents, and clinical documentation are completed and uploaded into the EMR.
• Communicate with case managers, nursing staff, and referral sources to ensure a smooth admission process.
• Track admission status and follow up on pending authorizations or missing information.

Audits and Compliance :

Patient Appointment Coordination :

Administrative Support :

Equipment Knowledge Required :

Work Environment :

Able to adapt to sudden changes and willing to care for all types of patients regardless of age, ethnic background, religion, sexual preference, educational or economic status. Able to adapt to specific shift routine, i.e., sleep / wake pattern.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to hospital areas and general office environment. The work environment is a clean, well-lit, well-ventilated, and temperature-controlled environment. The noise level in the work environment is usually moderate. The hours of duty are lengthy and irregular.

Supervisory Requirements (if applicable) : None

Safety Requirements :

Employees are responsible for all aspects of the hospital safety and health program including compliance with safety rules and regulations, remedying unsafe working conditions, and for continuously practicing safety while performing duties. Sonoma Specialty Hospital policy prohibits employees with patient contact or those who prepare products for patient use from wearing artificial nails.

Accident / Injury Reporting – Reports any accidents, injuries, and unsafe equipment and conditions to supervisor by the end of the shift and reports any pre-existing conditions as identified by the ADA.

Unsafe Conditions – Immediately reports and corrects, if possible, unsafe conditions or equipment.

Workplace Standards – Compiles with relevant regulations, standards and policies governing safe workplace environment (OSHA, DHCS, CMS, CDPH, DNV Accreditation, etc.)

Safety Techniques – Maintains current knowledge of all aspects of the facility’s safety program by attending safety-related training as mandated upon hire and thereafter as required by facility.

Modified Work – Accepts modified work assignments after receiving the physician’s release to return to work following an accident / injury.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the position is required to :

Acknowledgment :

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Requirements :

Education, Training and Licenses Required :

Skills, Abilities, and Knowledge :