Customer Support SpecialistVirtualVocations • Renton, Washington, United States

Customer Support Specialist

VirtualVocations • Renton, Washington, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Specialist (PST) in Mexico.

Key Responsibilities

Resolve support tickets through Intercom, providing timely and accurate responses

Troubleshoot issues before escalating, gathering necessary details for Engineering

Conduct customer calls for further troubleshooting and clarification on complex issues

Required Qualifications

2-3 years of experience in a Customer Support role at a startup or SaaS company

Strong sense of urgency and accountability in ticket ownership

Exceptional troubleshooting skills and proactive investigation

Experience with support tools, specifically Intercom

Access to reliable internet and proficiency with G Suite, Zoom, and Slack

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Customer Support Specialist • Renton, Washington, United States

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