Senior AI Success ManagerUS (Remote) and Canada (Remote)

OfferFit was founded by ex-McKinsey and BCG math PhDs, and we're funded by leading Silicon Valley VCs. OfferFit replaces A / B testing with AI testing, powered by reinforcement learning AI. This allows lifecycle marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and MetLife, among many others.

Note for Applicants :

Data shows that men on average apply for a role if they meet 6 / 10 requirements while women often only do so if it's 10 / 10 . We work hard to be clear and specific about what our roles require, and we encourage you to apply even if you don't check all the boxes! Applying gives you the opportunity to be considered and we look forward to reviewing your application!

The Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You'll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit's product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit's value proposition.

In particular, you will :

• Support CS Director to build meaningful relationships across our customers' organization
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the OfferFit sales team to drive renewals & upsell opportunities
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
• Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit's business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to OfferFit's product & marketing teams to ensure a customer-centric product roadmap

Why is it great :

Who's a fit :

Additional Requirements :

The base salary range for this position in the United States is $145,000-$184,000 per year, plus eligibility for additional commission and bonus ranging $40,000-$49,000; with an overall OTE of $185,000 - $233,000 Eligibility for an additional end of year performance bonus, commissions (when applicable) and / or equity options may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, depending on the position offered. Please note that we adjust compensation for nonUS countries using a relative cost of labor adjustment between the US and your country of residence. Applicants should apply via OfferFit's internal or external careers site.

OfferFit Benefits and Perks :

OfferFit is committed to a diverse and inclusive workplace. OfferFit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.